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Ambrosia and Neuroscience Centers Contact Center Hub Business
Choose your country to view contact details. Manage your account or get tools and information. Healthcare provider improves operations with new calling features,Ambrosia and Neuroscience treatment centers focus on patients and improve operations with Verizon Contact Center Hub. Ambrosia Treatment Center and the Neuroscience Research Institute are world-class addiction recovery and mental health treatment and research centers with multiple locations across the United States. With decades of hands-on experience and over 10,000 recovery success stories, Ambrosia and Neuroscience are well respected centers in the recovery industry. Communication is critically important to both organizations. The Ambrosia and Neuroscience teams include medical doctors, psychiatrists, psychologists, therapists, nurses, specialists and administrative staff who rely on the same contact center to keep the communication lines open for their patients and each other, 24/7. D Alam, Chief Marketing Officer,The centers were previously relying on multi-provider solutions to handle their calling needs. When Covid-19 arrived, the call center teams had to work remotely and connect through a VPN in order to connect with their phone systems. This was complicated and often resulted in dropped calls. Additionally, the solution lacked some advanced features and it was not integrated with their Customer Relationship Management (CRM) system. Additionally, their existing solutions provided no training and limited support. Hedley Pierre, Systems Administrator, explains, "Our phones are no longer a liability. We are no longer tied down to a building or a network.",The facilities operate around the clock, all year long, and they need to be operational in all types of weather. With locations including South Florida, hurricanes are a constant concern. So an additional requirement was having a robust, reliable solution that will keep communications up and running even in a weather emergency. Kelsey Cianciulli, Director of Admissions, experienced issues as well, "With the old system, we had to connect to a Virtual Private Network (VPN), in order to connect with the phone system and we would have connection issues and dropped calls. Now we can log in anywhere, anytime and haven't had any connection issues. The centers needed a single-provider solution that would keep communication lines open for remote teams, enable them with advanced features and reporting, deliver the training and support they needed and maintain connectivity during emergency weather situations. Contact Center Hub delivered the flexibility that the remote teams needed. They no longer have to deal with the complexity and extra step of logging into a VPN. And office workers can forward desk phone calls to their mobile phones, so they are always available for their patients. All of this helps providers improve patient access and get patients the help and treatment they need, sooner. Contact Center Hub integrates with Salesforce. The new system can capture call data automatically, which may reduce human error. Now it is easier for the organization to set up campaigns quickly and access real time analytics and reporting from a single system. Pierre shares, "Now with reporting, everything is in a single system. If we need a new campaign created, we can do it in a matter of minutes as opposed to hours, with the old system. We are able to build what we need on the fly which we couldn't do before.",Ambrosia and Neuroscience struggled with a lack of training and limited support with their old system. With Contact Center Hub they can contact their Verizon Support team if they have a technical issue. The Contact Center Hub support team will address the problem immediately. And training is included with the new solution. New features like IVR call routing, call recording, conferencing, monitoring and whispering help improve the customer experience, as well as the employee experience. Additionally, the entire team can access call recordings and port numbers, where it was limited to one individual with the old system. With Verizon Contact Center Hub, the Ambrosia and Neuroscience teams will stay connected via cell service, even if their office landlines go down. Verizon has built a network that stands up to the most extreme circumstances and includes switch operation centers, equipment depot and cell sites built to withstand a wide range of natural disasters. Verizon also has a fleet of mobile equipment and drones that help with recovery efforts. Ambrosia and Neuroscience have seen improvements in contact center efficiency and productivity with Contact Center Hub. The new solution means that the teams can work remotely, without being tied to the office which was a huge help during the pandemic. The new advanced features, like IVR routing, help get clients connected to the right person, faster than before. Integration with Salesforce makes for easier access to analytics and reporting. Having a single point of contact for support means issues are dealt with right away, without delays or finger pointing. All this combines to support their mission of getting patients the treatment they need as soon as possible. Hedley Pierre, Systems Administrator,Respond to growing customer needs by engaging them from any device, anytime and virtually anywhere with Verizon Contact Center Hub. Collaborate one-on-one with our technology leaders to help unlock competitive advantages and achieve your goals through our Executive Briefing Program. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreUniversity of Illinois Shutdown & Virtual Learning Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Choose your country to view contact details. Manage your account or get tools and information. How the University of Illinois supports students during (and beyond) campus shutdowns,No one—not even large universities with storied legacies—could have prepared for how disruptive the COVID-19 pandemic would be. The is a public university with more than 51,000 students from more than 100 countries. It's also an innovation powerhouse: the first graphical web browser was developed there, and it's home to a research park that's a technology hub for Fortune 500 companies and startups alike. But like many universities, the University of Illinois Urbana-Champaign had to quickly pivot to virtual learning when college campuses shut down to stem the spread of the coronavirus, all while finding ways to creatively tap into technology to benefit its community. The university leveraged its existing partnership with Verizon to implement flexible solutions, offering student technology programs that enabled virtual learning as well as rolling out a first-of-its-kind 5G Innovation Hub to drive research around emerging technologies. "The partnership with the university and Verizon is a unique experience that has allowed us to stay at the forefront of the evolution of technology and continue to meet our customers' needs and demands," said Uros Marjanovic, the lead network engineer in the university's IT department. "Additionally, the patience and empathy for our processes" benefited the partnership and contributed to the success of these initiatives, he said. With the help of this partnership, the university was able to weather an unprecedented disruption to campus life and lay the foundation for innovation at the same time. When the spring semester began in January 2020, UIUC was prepared for a full slate of in-person instruction, research and cultural and athletic events. But by the time spring break arrived in late March, the World Health Organization had declared COVID-19 a pandemic, and it became clear that the rest of the semester would need to go virtual for the sake of public health and safety. Students left campus, some without access to laptops or the internet while they were away. Faculty couldn't teach on-site, and many university employees faced challenges to perform their jobs without access to the technology they needed. The university needed a solution that would let the campus community remotely conduct its learning, teaching and research—and it needed one fast. In 2020, the school launched two programs that would allow students continue their studies off campus. The first was a technology program designed specifically for students receiving financial aid, who could request laptops to stay connected while off-campus. Some students who participated in the student technology program also did not have regular, reliable access to the internet while off campus, meaning they would only have half the technology resources they needed to learn in a virtual environment. To support these students, the university rolled out its second solution: a tech loan program in partnership with Verizon. The initiative let students without internet access request smartphones and/or mobile hotspots to continue their studies during the campus shutdown. As the fall semester came into view, the University of Illinois built on its spring successes, pursuing a flexible, blended approach that included online and in-person learning. Students and faculty members who felt safer meeting remotely could do so in virtual classrooms enabled in part by the Verizon-backed programs. "Having that cellular connectivity has really allowed our faculty, our staff and our students to take advantage of those virtual offerings and to continue doing university business and research," said Janet Jones, Associate Director of web and collaborative services at UIUC. The university knew it would need to create a safe classroom environment to facilitate in-person instruction, and that meant finding a way to manage access to campus buildings. Built by the university and deployed in August 2020, the Safer Illinois app was that solution. The app served as a sort of digital boarding pass, ensuring that anyone seeking entrance into a campus building was cleared for entry. It also provided a broad range of resources supporting community health and safety, for example displaying information about on-campus COVID-19 testing for students, faculty and staff who thought they might have contracted the virus and notifying members of the community about possible COVID-19 exposure. Soon after releasing the app, the university rolled out the Safer Illinois loan program so that students without martphones could receive one with the Safer Illinois app installed. By quickly responding to the COVID-19 crisis with flexible programs that delivered timely access to student technology, the University of Illinois was able to scale existing capacity to support new students in the fall and lay a strong foundation for future educational enhancements. "What we thought was going to be a short and sweet quick little project in March is actually still going on," Jones said. "We still have the tech loan program, we still get requests for cellular internet connectivity and devices, and we're still fulfilling those requests.",The university was able to deploy the right technology at the right time thanks in part to its flexible contractual arrangement with Verizon, which let authorized faculty and staff members approve purchases within budget. University personnel could reach out to their Verizon representatives for assistance with their questions. The flexibility prevented bottlenecks in the provisioning process, letting the university quickly mobilize the technology it needed. "Having the State of Illinois Central Management Services contract and being able to leverage that contract to ensure that all campus departments, colleges and groups are getting consistent pricing from a contract that's already been vetted by the state and by the university has really allowed us to get the services very quickly," Jones said. Strong connections are the heart of the campus experience. This is as true for network connectivity as it is for the community bonds that enable learning and innovation. The university's close-knit IT team has steadily pursued 5G network projects that set the stage for a host of future improvements to support the evolving technology needs of students, faculty and staff. This customer-centric approach to IT service delivery begins with providing 5G network connectivity in the campus buildings. The university's IT department had conducted regular surveys over the past several years to understand how well the existing technology in buildings at the Urbana-Champaign campus supported the people who use it. It learned that maintenance inspectors often could not get cellular network coverage while servicing basements and out-of-the-way areas in buildings. If an inspector was on-site dealing with a water leak, for example, there was a good chance they would not be able to receive phone calls or messages during that time, preventing them from coordinating their work or responding to other maintenance issues. The university IT team shared this feedback with Verizon's regional office in Schaumburg, Illinois, to address the problem. Verizon examined the campuses' existing 3G infrastructure, evaluated the feedback and the network analytics it had on hand, and decided that the existing network was due for an upgrade. In close coordination with the university's IT team, Verizon gradually implemented a holistic upgrade of the existing cellular network infrastructure, using network extenders and other devices not available when the original 3G network was erected. These enhancements laid the groundwork for future 5G connectivity, which will benefit the campus and its surrounding community. The university also noted that over time, students weren't using the landline phones in the residence halls, preferring to use their cellphones instead. The university maximized its technology investments based on student needs and continued enhancements to cellular and Wi-Fi coverage. The University of Illinois Urbana-Champaign isn't simply a world-class name in research, teaching and public engagement—it also aims to be a leading public research university. The university's Research Park is an innovation hub for startups, corporate research and development operations. It's home to more than 120 companies across a range of industries including digital agriculture, financial technology, data science and digital transformation. It also hosts university startups that engage the ingenuity of both students and full-time tech professionals. Thirty global corporations, including many Fortune 500 companies, have dedicated innovation centers at the Research Park. Meanwhile, the EnterpriseWorks incubator provides 43,000 square feet of space for laboratories, offices and collaboration areas for startups, which have received over $1.1 billion in venture capital funding to date. The university's innovation hub taps the student body in pursuing cutting-edge research. In October 2020, it became the first Verizon 5G Innovation Hub at a university research park or incubator. The 5G Innovation Hub, located in the EnterpriseWorks incubator, will help students, corporations and industry partners develop, test and demonstrate 5G-enabled solutions. will drive research and development in machine learning, the Internet of Things, robotics, artificial intelligence, guided vehicles, drones, manufacturing automation, virtual reality, data analytics and more. As part of the initiative to make the campus 5G-ready, Verizon and the university wired up Memorial Stadium with full 5G connectivity. The stadium, one of the centers of campus life, now boasts double the network capacity it offered in 2019. Anyone who's attended a major sporting event knows that it can be challenging to feel plugged into the broader fan community when network service is spotty during big games. With Memorial Stadium's new 5G capability, Fighting Illini fans can now freely stream and post their experiences in real time. "It's a big achievement," said Marjanovic. "The athletics department has been a great partner with us, and they have been wanting to do something like this for a very long time. We've been able to work with them on improving the fan-base experience. This is just helping them enhance that level of customer experience and providing things to the venue that they normally couldn't provide.",Lead Network Engineer, Technology Services at University of Illinois Urbana-Champaign,Lead Network Engineer, Technology Services at UIUC,About five months before the campus was shut down to prevent the spread of COVID-19, the University of Illinois launched UI Ride, a shuttle service that operates between the University of Illinois's Urbana-Champaign and Chicago campuses and the Discovery Partners Institute in Chicago. The shuttles offer Wi-Fi access and convenient workstations to help students make efficient use of their commutes between the campuses and minimize travel fatigue. Although shuttle service was temporarily halted when in-person schooling was suspended, it is expected to resume once the pandemic abates. In April and May of 2020, working with public school teachers, the university sent UI Ride shuttle buses to neighborhoods without reliable internet access so that families with school-age children have the resources they need to engage in remote learning. The UI Ride buses, which offer Wi-Fi within 60 feet of the vehicles, park in highly visible spots, and families can park their cars nearby or walk up and access the internet for free. One other University-funded bus also helped support local communities. In addition to serving as a Wi-Fi hotspot wherever it goes, the Hip Hop Xpress Double Dutch bus, founded and directed by Dr. Will Patterson, is a mobile innovation lab. The Hip Hop Xpress team not only records local musicians and hosts presentations by local activists, but also works to address social inequities. Among other visits, the Hip Hop Xpress was at the Canopy Club in Urbana for the What's Goin' On? celebration in July 2020. It also rolled into Springfield, East St. Louis' the House of Miles and to Chicago's Musical Arts institute in October 2020. UIUC's pandemic response was efficient and effective, in part due to its partnership with Verizon. The university team was able to hit the ground running and launch innovative initiatives quickly and efficiently. "It was really awesome, and that's going to hold true as Verizon continues to expand the technology to include 5G in some of their sites, which we think is the hope," Marjanovic said. "We're excited about some of the ideas that the Innovation Hub can bring—for example, some of the ties with [Amazon Web Services] and edge computing and connectivity for researchers. A lot of those conversations are still really in the early stages, but it's really exciting."Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreManaged SD WAN: Wiser WAN Solution Solutions
Build a wiser WAN,Managed SD WAN with application aware routing. Demand for cloud and mobile technologies is higher than ever. To keep up, you have to offer better application performance, because reaching more people in more places is just the beginning. Doing it quickly and reliably is another story. Some organizations have turned to the public internet to help make it happen. But can you rely on public IP services without sacrificing performance? With a software-defined wide area network (SD WAN), the answer is yes. Our Managed SD WAN with Application Aware Routing platform measures and monitors performance of multiple services in your hybrid network. It uses application routing to offer more granular control of where and when an application uses a specific service. This allows your enterprise to make better use of your overall network because capacity that may have been dormant in fail-over networks is included in an active/active configuration. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. Our Managed SD WAN platform also allows you to offload Internet-bound traffic, which means private WAN services remain available for real-time and mission-critical apps. This added flexibility helps improve traffic flow and reduces pressure on your network. Finally, with traditional private WAN services, security is normally embedded and centralized. Instead, Managed SD WAN overlays a single security policy, often in the form of virtual private network (VPN) tunnels across the entire infrastructure. This single policy allows you to standardize your security across your network. Our Managed SD WAN platform offers a number of distinct advantages over traditional WAN, helping to deliver faster, more reliable application performance. SD WAN brings powerful new features, but along with the many benefits comes additional complexity in security, quality of service (QoS), protocols, service types, devices, controllers and operating systems. And while you may want to adopt hybrid platforms, you may not have staff with the expertise to manage the risks that come with that added complexity. Verizon Managed Services can support your SD WAN and help your enterprise move forward confidently wih your implementation. Moving from a traditional, IP destination address, per-packet-based approach to an end-to-end, pplication-aware approach,Standardized SD WAN operational practice helps simplify consumption and speed transition while providing positive return on investment,Security implications of public IP services and internet breakout options,Multiple security options, including cloud-based firewalls, provide flexibility to balance compliance and risk with performance,Multiple access-service types, multiple service providers,We can bond multiple services into a single service with a unified view into performance reporting, change management and troubleshooting,Moving from multiple in-house-managed and carrier-managed WANs to an overlay WAN,Global WAN SLA includes many third-party service providers,Updating application routing rules as new users, applications and changing business patterns impact WAN performance,Tested change-management processes help you avoid unnecessary downtime from configuration errors,Obtaining accurate application inventory and applying reporting metrics to improve routing and utilization,Our reporting platforms and processes observe, analyze and recommend changes based on application behavior,Integrating new reporting and changing management platforms for application visibility,You can easily turn on and scale as-a-service platforms to support your growing implementation with project management oversight for delivery,Cost of hiring, training, building and maintaining application-centric routing and management systems, people and monitoring platforms,We provide geo-diversified network operations centers, trained personnel and scaled, carrier-integrated management platforms with options for both shared and dedicated engineering resources,Many networking teams face challenges migrating to SD WAN. They may not have the tools, expertise or infrastructure to build and manage the solution. Our Professional Network Consulting Services can help you bring complex projects—like hybrid networking—to life. These services include Network Strategy Workshops, Network Discovery and Assessment, Network Design and Implementation, and a variety of technology-specific design,,SD WAN can improve the efficiency of your network. It can also help your IT staff deliver services faster, improve service levels and focus more attention on business partners. But only if you manage it the right way. Our Managed SD WAN with Application Aware Routing solution gives you the tools, monitoring, oversight and lifecycle support you need to maintain application visibility and control—and support increased network use. By using our tested practices, processes, portals and platforms, as well as our people, you can absorb the new technology into your organization without making drastic changes. Our life-cycle management helps you develop a migration plan that suits your readiness now and in the future. This includes:,Once an SD WAN hub site is active, you can connect new sites to your software defined network in as little as eight* days using SD WAN with Express Connect. Once connected, you can use Express Connect's wireless access as backup to keep your new sites running no matter what the world throws at them. SD WAN can improve throughput and application performance. For enterprise IT, this is just the first step toward aligning IT with the business. New technologies can help you improve visibility and speed to support growing cloud workloads and unpredictable user demands inside and outside the corporate network. We can help you on your journey. Our managed-network platforms are now capable of providing you with a single view into application performance and end-user impact. This allows you to break down IT silos that block fast service delivery. Our analytics platforms give you even more visibility, helping you make sense of the increasingly complex flow of apps and user transactions. Our investments in next-generation networking and related virtualization products are paving the way to connect users securely and reliably. And we're constantly reshaping and reconfiguring to meet your changing business needs. Our Managed Network Services portfolio frees you from the complexities of day-to-day management of your network and applications so you can focus on moving your business forward. Spin up virtual WAN services and make network adjustments on the fly. Reinvent your Wi-Fi with a customer expereince that adapts to your users. Manage and extend your WAN to the far reaches of your business. *Eight business days turn-around time upon a completed order verification call.alcomm 5G technology is licensed by Qualcomm Incorporated. Qualcomm 5G products are products of Qualcomm Technologies, Inc. and/or its subsidiaries. Choose your country to view contact details. Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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