business continuity plan best practices
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Business Continuity Planning and Solutions
Uncertain times can bring with them unforeseen challenges. We're here with solutions that can help. Verizon's flexible Business Continuity solutions help organizations of all sizes protect, strengthen and recover their important connections. These solutions cover various aspects of continuity, including connectivity, collaboration, security and more. Together, we can build and execute a business continuity plan tailored to your unique needs, today and tomorrow. When you can rely on your network, you're ready. A key part of continuity is maintaining fast connections for your remote employees. Our reliable connectivity solutions connect, reinforce and secure remote workforces and operations during unplanned events. Interruptions don't need to shut down your business. Verizon Business Continuity solutions offer remote employees powerful, on-demand collaboration tools and technologies to help them stay connected and productive where they work. Unplanned events require you to be at your best. Verizon Business Continuity solutions enable you to provide exceptional support and care with flexible routing features that can meet your changing organizational needs,An unfortunate reality of unplanned events is the rise of potential security risks. With Verizon Business Continuity solutions, you can activate digital defenses to help secure, control and protect your organization. An increased number of remote and mobile employees means higher network volume and app usage. Together, we can work to boost your network capacity to handle more users and apps, so employees stay productive. Your inbox can be the best place for you to learn about current remote-work best practices and technologies. A report from Harvard Business Analytic Services details the planning required to convert your workforce into a work-from-anywhere powerhouse. Find out how to enable every employee no matter where he or she works. View available resources and support from Verizon to help your business stay ready in the face of uncertainty. Get the latest information and resources to learn how to grow and scale your enterprise in the face of adversity. Discover tools and insights designed to help you better serve citizens in the community and achieve your mission. View the latency of core areas of our network using data collected by,If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn more5 Keys to Business Continuity Planning Business
5 Keys to business continuity planning and business emergency preparedness,Author: Amy Lind,As the COVID-19 pandemic made abundantly clear, business continuity planning and business emergency preparedness are essential to help companies navigate periods of uncertainty. When the pandemic began, many organizations pivoted to remote work, but not all of them were able to make the adjustment with the speed or agility they would have liked. Now that businesses have completed their initial transitions to the new world of work, they must build resilience for the future, which means business continuity planning and business emergency preparedness can no longer be ignored or put on the back burner. Business continuity planning and business emergency preparedness can help organizations define the steps that are needed to address employees' well-being and maintain uninterrupted service to customers should another crisis arise. Here are five key ways to help your organization become resilient in the face of uncertainty. 1. Prepare to support remote work going forward,Many employees will continue working from home after the pandemic ends. Accordingly, business continuity planning and business emergency preparedness should support the requirements of a remote workforce over the long term. To accomplish this goal, you need to confirm not only that you have the right network infrastructure in place but that you can quickly scale it up when needed. As many businesses learned during the pandemic, an increase in remote work may result in a spike in network traffic, straining overall network resources. Rather than having to address this challenge during a crisis, business continuity planning and business emergency preparedness help to ensure you plan for your capacity requirements in advance. Preparations could involve upgrading network capabilities and enabling wireless connectivity with commercial-grade network connections. You may also want to consider providing employees with mobile devices and hotspots for remote connectivity, so they have multiple options for staying connected and productive while working remotely. 2. Help your remote workforce stay engaged,Your employees are used to working remotely by now. Even so, they may be experiencing subtle challenges that make it hard to work well from home. While many employees appreciate the flexibility that working from home makes possible, an isolated working environment can negatively affect employee collaboration and well-being. Business continuity planning and business emergency preparedness should also take into account the supervision of a remote workforce. Part of effectively managing remote employees involves making sure your employees feel both valued and connected to the team through regular check-ins and intentional conversations about their professional goals. Remote workers sometimes have trouble logging off when their home doubles as their office, so look for signs of burnout, as well. To support optimal employee collaboration, make sure your remote collaboration platform includes the right software and tools to truly enable a work-from-anywhere environment. All of your employees should have access to the same collaboration tools and resources, regardless of where they work. If your organization is new to collaboration software, consider offering training sessions to all of your employees, including new hires. 3. Prioritize continuity of service,Your workforce may be vital to your community as well as your business during a crisis. For example, your employees may support agencies, care for sick patients, protect the community or maintain utilities. When doing your business continuity planning, take a moment to identify these vital individuals and work with management to outfit them with the right tools, so they can be as productive as possible when the next emergency occurs. By engaging leadership and critical staff in your business continuity planning and business emergency preparedness, you can help to ensure continuity of service in the event of a crisis. You should also partner with individuals in key roles to discuss risks, understand how best to manage them and decide in advance how you will keep the operation functioning. As COVID-19 demonstrated, relying on access to specific physical locations and resources can be a liability, so consider how you might access remote or virtual support. 4. Use communications tools to stay connected with customers,Connecting with customers is always a top priority, and technology can be an important part of business continuity planning and business emergency preparedness. can help you connect customers to the right person, so calls don't go unanswered. Video calls can give your customers confidence that they can connect with you directly, and video calls are particularly effective when a personal touch is needed or a complex subject is being discussed. Unified communication solutions allow you to set up call routing priorities and forwarding so calls always go to the right employee on duty. They also let your remote workforce answer these calls from their home offices, just as they would in traditional offices. Just let your customers know you are available and tell them the best way to contact you. That way, they can still reach you no matter what happens. 5. Secure your network and your critical data,If you intend to support a remote workforce over the long term, your business continuity planning and business emergency preparedness need to account for the security of your data and network. To do that, you need to have the right tools. An experienced partner can help you assess whether you have adequate security parameters in place to protect your organization. For example, they can help you create a and a disaster recovery plan. They can also help you establish secure cloud storage for your most critical data. This way, you can balance the benefits of remote work with the security your business requires. Businesses must learn from the challenges they faced during the COVID-19 pandemic. Business continuity planning and business preparedness can help organizations build a resilient business—one that supports a fully engaged remote workforce and consistently delivers a winning customer experience—no matter what the future holds. Need assistance with business continuity planning and business emergency preparedness? Discover how Verizon can help you build a resilient business and prepare for what's next. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreThe Best Remote Work Communication Plans for SMB Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Remote work communication plan: The best tools and tips for remote small business communication,Author: Shane Schick,As many small businesses have seen their traditionally office bound employees move to more flexible work arrangements, they've recognized the need to ensure that their employees still feel connected as a team. A remote work communication plan and strategy should begin with that in mind. There is no question that SMBs are beginning to see the benefits of providing staff with greater flexibility in where and how they work. In fact, a recent survey found that than solely at their company's location. Approximately 40% also plan to increase remote and hybrid work options over the next year. The drive for better remote communication methods,Companies have found that hybrid and remote work arrangements resulted in their employees often being more , and they appreciated the Greater flexibility in work arrangements is also a key factor in retaining employees or acquiring new talent as SMBs compete for candidates with in-demand skills. On the other hand, SMBs are like businesses of almost any size in that they need to master the changes that come with remote working communication. Pre-pandemic, most ad-hoc work conversations occurred as workers walked around the office or stopped by someone's desk. With the increase in hybrid work, tools that encourage ad-hoc sharing of business information may need to be re-evaluated. Remote communication methods for workers also need to take into account adjustments to age-old practices, such as how employees are coached. Technology now makes it easy to see, hear and exchange files from anywhere, but SMB leaders must ensure virtual experiences offer a healthy and supportive work environment. In fact, a global survey found in terms of what makes a great employee experience. The importance of a strong culture in your remote work communication plan,Given that culture can be influenced through so many parts of the business, start by evaluating the impact of hybrid work on employees' day-to-day tasks. A recent found that while doing one's job away from the office makes it easier to think creatively and meet deadlines, other tasks become more difficult. This includes making connections with colleagues, staying informed about what's going on inside a company and ensuring all team members have a voice in key decisions. There is a distinction between allowing remote work and having a remote-only workforce. SMB leaders who offer greater flexibility in where work gets done must continue providing an equitable experience in the office and beyond it. Remote communication methods can vary widely, but opting for can provide the capabilities SMBs need. As a solution that facilitates conversation and collaboration across multiple devices, UC supports workers in the office, at home or wherever they work. It also gives them a variety of tools and applications to apply in a particular context, including audio, video conferencing and more. Small medium business (SMB) tips to improve your remote work communication plan,SMB leaders should provide best practice guidance that promotes greater engagement and team cohesion. 1. Utilize tools that support team collaboration,When you're in the office needing assistance it's easy to seek out someone down the hall or in a nearby office for help. Harnessing the power of UC can provide similar options to connect, as employees can easily turn to coworkers that are far away and not physically in the same location as them. Rather email, discuss how team messaging tools can offer a more collaborative experience. According to Gartner® compared with just over half in 2019. They just might need more direction or education on how to make the most of these tools. 2. Build transparency into everyday practices and remote communication methods,Things have come a long way since the days when many companies required employees to use a punch clock to indicate when they arrived for work and left at the end of their shift. Still, hybrid models don't always make it clear when employees are on the job, taking a break or are away for a more extended period of time. Remote work communication plans can include communication solutions such as the use of calendaring tools and setting up out-of-office messages. Don't assume that staff will immediately recognize the need for this kind of transparency, however. A found that managerial training was one of the top five areas employees believe companies need to invest in to help improve company culture. 3. Develop a level playing field for all employees,By now, many of those working in a SMB (or even in larger organizations) equate remote communication methods with video conferencing. A found that 95% of businesses were using some form of video conferencing solution, and 91% said the primary use was for connecting remote workers. , 41% of leaders said they are trying to prevent inequities from developing amid hybrid work models. There are technologies widely available today to assist with meeting equity. This includes conferencing solutions that give everyone a similar view of each other, as well as digital whiteboards that promote collaboration in a shared workspace. It is important to include a list of the available tools that are often already included in your solution when you're creating your remote work communication plan and strategy. 4. Increase the cadence of check-ins and regrouping,No one wants to be accused of hosting a meeting that could have been an email, as the adage goes. On the other hand, it is important that team members do not feel isolated when they're working outside of the office. A found that managers connect less frequently with employees once remote work is adopted, however, checking in multiple times a week via remote communication methods improve team engagement. UC makes it easy to reach out more often. These check-ins could include updates on the progress of a project, clarification about work policies, a virtual coffee break or a conversation about mental wellness. 5. Build employee recognition into your remote work communication plan,Solutions like UC may stem from a desire to promote teamwork and achieve business outcomes. However, the same tools can be used to recognize and appreciate staff. A found that 66% of employees would appreciate more opportunities to celebrate personal life events at work; 78% of remote workers said they feel more respected in these kinds of company cultures. Use collaboration tools such as whiteboards to create birthday cards or host a virtual surprise baby shower via a video conferencing platform. Think about how UC can allow the team to share more about who they are. UC allows workers to operate at a distance and by choosing the right tools and employing a strong, remote work communication plan, you will be able to bring your team closer together, no matter where they physically are. Learn more about how Verizon can help your SMB make . Gartner Press Release, , Meghan Rimol, August, 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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