best toll-free number service for small business
Enhance your customers' experience with a comprehensive inbound solution. IP Contact Center (IPCC) services include cloud hosting, Voice over IP (VoIP) inbound, interactive voice response (IVR), managed options and more. Inbound call options including local, domestic toll-free, local-to-global and international can be layered with advanced features to fit the needs of your business. IVR handles high call volumes with intelligent routing and self service. Inbound calls route based on customer inputs and network capabilities so that callers can reach the right resources the first time or transfer without making a new call. IPCC services include the capabilities that most contact centers need in ...
Read more from: IP Contact Center Solutions: Enhance Customer Experience
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Preferred Voice: Business Phone Service
Unlimited nationwide calling. Business-focused features. Connect with our traditional business phone service. Voice communications remain essential to business. With Preferred Voice, a range of business calling features and clear, natural-sounding audio help your workforce improve productivity and collaboration. Preferred Voice is best for:,It's easy to get started with our traditional business phone-service calling plan, which supports all wireline phone models. to check what is available at your location and place an order. If you're already a Verizon customer you can,Once you place your order, our team works with you to port your number(s) to the Verizon network and schedules provisioning of your service. Once your service is provisioned, you can plug your phone(s) into the wall jack(s). Or, you can provision your key phone system at that time. You're all set. A smarter way to stay connected. per month. Plus taxes, fees and equipment charges with two-year agreement and auto renewal. Purchase a Preferred Voice package and add a Preferred Voice additional line for $20/mo more. Make and receive calls on lines that keep working even during a power outage. No battery backups are required. Get more done using premium features like line hunting, 3-way calling, callback, caller ID and unique rings. Get a complete business phone system with unlimited nationwide calling for a simple convenient monthly price. Send customers to a live employee before they go to voicemail or get a busy signal. Ensure customers can request a call back when they reach a busy line within your multiline phone system. Place calls on hold, freeing up lines for other calls and transfer a call to any other number. Distinguish between internal and external incoming calls. Receive notification of an incoming call while another conversation is in progress. Conveniently works with any wireline phone handset without the need for unique devices or handsets. What should you be looking for in today's business phone systems? Is a Voice over Internet Protocol (VoIP) solution right for you?,Route incoming calls across our intelligent network. Get work done around the world with plans designed to meet your business needs. A professional communications solution that works over a secure cloud-based VoIP connection, making it easy to manage your calls on desk phones and through a mobile app to keep your business running. Our full-service suite of business features is focused to keep you connected with customers and improve productivity and collaboration. These features include unlimited nationwide calling, voicemail, caller ID, line hunting, 3-way calling, automatic callback, directed call pickup, speed dialing, call hold/transfer and call waiting. You can also specify special rings that distinguish between internal and external incoming calls and use the intercom feature to dial in another person to your multiline system without incurring usage charges. The Preferred Voice business phone service features help employees with time-saving options for connecting and collaborating, such as adding a third caller to an in-progress call rather than rescheduling, speed dialing for numbers they call frequently, and call hold/transfer to keep an important caller on the line or move them to the right person. In addition, these features also improve the customer experience. For example, line hunting sends customers to a live employee if the person they are calling is not available and automatic callback ensures that customers can request a call back if they reach a busy line within your multiline phone system. Yes. Preferred Voice is ideal for small businesses that need a reliable landline phone plan that can help them control costs with predictable monthly billing and does not require a large IT team to manage. Yes. Preferred Voice supports all traditional wireline phone models. When you switch phone companies, you will have the option of keeping your current standard phone number. You can order up to five business phone lines online with your new service. If you need more, just speak to one of our Business Solution specialists. Yes, you can order a plain line by speaking to one of our Business Solution specialists. For support, go to,Call sales,Chat with us,Have us contact you,Already have an account?
Learn moreMastercard Small Business Credit Card
Verizon Business Mastercard®,Great! to your My Business account, then verify whether you're eligible to apply. If you don't have a My Business account, to start creating one. Great! to your My Business account, then verify whether you're eligible to apply. If you don't have a My Business account, to start creating one. Great! to your My Business account, then verify whether you're eligible to apply. If you don't have a My Business account, to start creating one. This is the Verizon Business Mastercard.® The card that rewards your business. Must apply here for this offer. Offers vary elsewhere.*,The Verizon Business Mastercard is built exclusively for small businesses. Use it everywhere Mastercard is accepted on things you already buy. Earn Verizon Business Dollars on eligible purchases, then redeem to help pay your Verizon business wireless bills, devices and more. back on Verizon purchases, like paying your Verizon bill or buying devices from Verizon, during your first billing cycle after account opening,back on Verizon purchases, like paying your Verizon bill or buying devices from Verizon, after your first billing cycle,back on eligible gas, electric vehicle charging and office supplies,back on other purchases,Gain access to a suite of business tools—such as 24/7 support, marketing and payroll tools, and more. Gain access to a suite of business tools—such as 24/7 support, marketing and payroll tools, and more. Get Zero Liability protection to help keep your account secure. Get Zero Liability protection to help keep your account secure. Cardholders can count on no annual fee or foreign transaction fees. Cardholders can count on no annual fee or foreign transaction fees. The Verizon Business Mastercard has rewards exclusively for Verizon small business customers. Take advantage of solutions to help boost productivity, reach new customers and more. Simplify your business finances with the #1 rated accounting software. Fast, simple tax filing with America's leader in tax prep software. Watch the replay for an insightful and informative discussion with Natalie Cofield, Advisor, Entrepreneur, Philanthropist, and former Assistant Administrator, US Small Business Administration and Michelle Meyer, Chief Economist, US Mastercard. Our panel examines digitalization, access to capital and innovation in a post-COVID economy for small businesses. Elegant, metal design. Practical rewards. And built to give your business more. Must apply here for this offer. Offers vary elsewhere.*,My Business profile roles of Account Manager or Administrator on Small Business wireless accounts with less than 100 lines are eligible to apply. Applicants must log into the My Business online portal through their Verizon Wireless account on to verify eligibility. If your company does not currently have a My Business login, an Account Manager or Administrator, you can sign up for one by logging into your company's account. Other terms or restrictions may apply for eligibility. Please contact Verizon Business sales or customer service representatives for any questions. Cards are issued by First National Bank of Omaha (FNBO®), pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. FNBO issues the credit card and manages the Verizon Business Mastercard's commercial credit account and billing. Cardmember servicing needs—including disputes, lost or stolen, or additional card requests—are managed by FNBO. Card Members will have access to a dedicated Verizon Business Mastercard toll-free number, via a dedicated Verizon Business Mastercard app or a dedicated online portal. After you apply and are approved for the Verizon Business Mastercard, you can earn Verizon Business Dollars on eligible business purchases as part of the Verizon Business Mastercard Rewards Program as follows:,For example, if you make an eligible purchase of $100 at a Verizon store using your Verizon Business Mastercard within the first credit card billing cycle after account opening, you can earn 5% back in Verizon Business Dollars. (After the first credit card billing cycle following activation, you will earn 3%.) There is no limit on the amount of Verizon Business Dollars you can earn for eligible purchases. Terms and conditions apply. Please see for a complete list of terms. My Business profile roles of Account Manager on Small Business wireless accounts with less than 100 lines are eligible to apply. Applicants must log into the My Business online portal through their Verizon Wireless account on to verify eligibility. If your company does not currently have a My Business login, an Account Manager or Administrator, you can sign up for one by logging into your company's account or you can discuss the company's eligibility with a business sales or service representative. Cards are issued by First National Bank of Omaha (FNBO®), pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. FNBO issues the credit card and manages the Verizon Business Mastercard's commercial credit account and billing. Cardmember servicing needs—including disputes, lost or stolen, or additional card requests—are managed by FNBO. Card Members will have access to a dedicated Verizon Business Mastercard toll-free number, via a dedicated Verizon Business Mastercard app or a dedicated online portal. After you apply and are approved for the Verizon Business Mastercard, you can earn Verizon Business Dollars on eligible business purchases as part of the Verizon Business Mastercard Rewards Program as follows:,For example, if you make an eligible purchase of $100 at a Verizon store using your Verizon Business Mastercard within the first credit card billing cycle after account opening, you can earn 5% back in Verizon Business Dollars. (After the first credit card billing cycle following activation, you will earn 3%.) There is no limit on the amount of Verizon Business Dollars you can earn for eligible purchases. Terms and conditions apply. Please see for a complete list of terms. Yes. Primary Cardholders may add authorized Supplemental Cardholders at least 18 years of age at the card account level. There is no limit as to the number of Supplemental Cardholders a company can add. All earned Verizon Business Dollars will accumulate at the business wireless account level but may only be redeemed by the Primary Cardholder or an Account Manager on your Verizon Wireless account. Terms and conditions apply. Please see for a complete list of Verizon Business Mastercard Rewards Program terms. The following applies for all Cardmembers on the same credit card account: The Primary Cardholder (guarantor) will be liable for all purchases made on the credit card account, including those made by authorized users. Benefits for Mastercard World Elite for Business include:,Visit s to see all the Cardmember benefits. If you apply and are instantly approved, the company's card information is automatically loaded into the payment sources section of your Verizon Wireless account that can be used for purchases and online bill pay. For purchases elsewhere else, you'll need to wait for your card to arrive in the mail, typically within 7 business days or less. Once your company's card is received in the mail, the primary Cardholder or Account Administrator will be able to add the card to your business device's digital wallet to use with Apple Pay, Google Pay or Samsung Pay. Primary Cardholders and Verizon Account Managers will be able to see how many Verizon Business Dollars the company's Cardholders have earned to date, minus redemptions. Verizon Business Dollars accumulate collectively at the account and sub-account levels for bill pay or purchases of eligible devices and accessories. Bill pay and purchases using Verizon Business Dollars can occur online, or with a Verizon Business Representative over the phone or in store at select locations. Remember that the amount of Verizon Business Dollars a company has earned to date is subject to any refunds and credits on your card, minus redemption. Please see for a complete list of Verizon Business Mastercard Rewards Program Terms and Conditions. Unfortunately, you must be a Verizon Wireless Small Business customer to apply for the Verizon Business Mastercard at this time. Applicants must also be registered for the My Business online portal. If your company does not have a My Business portal login, you may sign up for one at after signing into your Small Business account. New Verizon Wireless Small Business customers can apply after they verify their eligibility as a new Verizon Wireless Business account customer and sign up for My Business, typically within a few weeks following device activation. Cards are issued by First National Bank of Omaha and are independent of any payment history or information you have provided Verizon in the past. Verizon Business Dollars earned by a wireless account stay with the wireless account and do not expire. If your company no longer has Verizon service or transfers service to a new owner in the event of a sale of the business, the Verizon Business Dollars cannot be transferred to a new wireless account holder. While Business Dollars do not expire due to non-use, you are encouraged to redeem them as soon as possible within 90 days of cancellation of your business Verizon Wireless service or the Verizon Business Dollars will be forfeited. If there are multiple Verizon Business Mastercard guarantors associated with a Verizon Wireless account, voluntary closure or default of the credit card will not impact existing Verizon Business Dollar balances associated with the account. However, in the event that only one Verizon Business Mastercard is associated with a Verizon Wireless account, and that credit card is voluntarily closed or is defaulted on, Verizon Business Dollars will be forfeited after 90 days from the date of closure or default. The closure of additional/supplemental cards associated with a guarantor will not impact Verizon Business Dollar balances, however. If your company had been receiving discounted pricing on one or more Verizon Business solutions as a Verizon Business Mastercard Cardmember, those discounts will no longer apply if you close the primary Card on the account. Any previously discounted subscriptions will renew at the then-current price, plus tax. Discounts will not be affected if only additional/supplementary are closed. You must redeem a minimum of one (1) Verizon Business Dollars for any Verizon Wireless bill pay or purchase of a new device or accessory. Yes, but you must be able to pay the entire amount of the device payoff using Verizon Business Dollars. Partial or split payment between Verizon Business Dollars and cash is not available at this time. * Offers may vary depending on where you apply, for example online or in person. To take advantage of this offer, apply now directly through this advertisement. Review offer details before you apply. For the Credit Card rewards program, see the Rewards Terms and Conditions in the Summary of Credit Terms. Percent back equates to points earned. Please see the Verizon Business Mastercard Rewards Program Terms and Conditions at for information regarding expiration, redemption, forfeiture, and other limitations on Verizon Business Dollars. Rewards redemptions are available online, over the phone, or via select retail locations. Please allow up to 8 weeks after you qualify for the statement credit offer for it to be applied to your Account. Promotions and rewards only available on purchases made directly from Verizon. Verizon Business Dollars are earned for every purchase of goods and/or services made by you or any authorized user on your credit card account, excluding refunds, credits (for returned merchandise or otherwise), and disputed billing items (each a "Net Purchase"). Limit one (1) $50 statement credit per approved business account. 5% back in Verizon Business Dollars for Net Purchases made at a Verizon operated store, Verizon online, over the phone with a Verizon representative or at an exclusive Verizon Authorized Retailer within the first credit card billing cycle after account opening and 3% back after that. Verizon purchases include purchases of devices, accessories, and the payment of your Verizon Wireless bill and/or Verizon Wireline bill. 2% back in Verizon Business Dollars for qualifying Net Purchases of gas, electric vehicle charging, and office supplies. 1% back in Verizon Business Dollars for all other Net Purchases made on your credit card account everywhere else Mastercard is accepted. See your Guide to Benefits when you become a Card Member for details. World Elite Mastercard for Business® offers subject to change. For most current, visit . Certain terms, conditions, and exclusions apply. To learn more about Zero Liability, visit,For additional information about Annual Percentage Rates (APRs), fees, and other costs, please see the Summary of Credit Terms provided at time of application. Cards are issued by First National Bank of Omaha (FNBO®), pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. 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Learn moreFios TV Mobile App | Support Business
The Fios TV Mobile app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles. The app is organized into five primary menu categories:,The following mobile devices, smartphones and tablets, are supported:,The following devices are not supported:,Kindle Gen 8 devices may experience issues during playback. Note: The list of supported devices is subject to change, and Verizon does not support the use of its apps on jailbroken or rooted devices. Explore these topics for answers to some of the most common questions related to logging in to the Fios TV Mobile app. There is a known issue where some users have been able to log in to the app while in their Fios office, but not while away from the office. This is due to a mismatch between the user's IP address and their out-of-office ID. We apologize if you experience this. To resolve your issue, please report it from the option in the app menu. For security reasons, please do not include your account password. All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved. Explore these topics for answers to some of the most common questions related to permissions in the Fios TV Mobile app. The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app as well as to deliver content. Be sure to allow this permission to fully enjoy the app. When you download and install the app, you will be prompted to allow the Fios TV Mobile app to access your device's photos, media, and files. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app. You will be unable to proceed with app installation if you deny access to device storage. Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. Open your device Settings and a possible path could be but the path is subject to change with different devices and operating systems. You may be prompted to allow access to your device location. Denying device location will limit availability of certain content. You may be prompted to enable the or permission which is disabled by the Android operating system by default. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. This mini player "floats" over the Fios TV Mobile app, thereby allowing the user to browse the app while streaming. Permitting or allows the mini player to float over the Fios TV Mobile app only (support outside the Fios TV Mobile app is not available). Selecting on most devices takes you directly to the section of the app to enable the permission. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:,Some Android devices have a different treatment for the above:,Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page. Watch is an action you would take to play/view your content on your mobile device. You can watch Live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-office (IO) and out-of-office (OOO) status. You are considered In-Office (IO) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Office (OOO). Your IO and OOO status determines your Fios TV Mobile app experience, availability of certain Fios TV Mobile app features, and the availability of Fios TV content for Live TV, On Demand, and DVR mobile streaming. You are considered out-of-office (OOO) when you connect your device to their Fios router. Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios router, you will get the OOO Fios TV Mobile app experience, which may not include all the channels as when in-office. Content is not available for streaming outside of the United States and its territories. Verizon Wireless service customers using the Fios TV Mobile app (version 1.0 or later) on a compatible device in the United States may incur Verizon Wireless data usage charges for watching videos. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges. If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply. For more info, see the End User License Agreement (EULA) that can be found in the 'About' section under Settings. Explore these topics for answers to some of the most common questions related to settings in the Fios TV Mobile app. Placed at the top left of the Fios TV Mobile app screens, Fios TV users may tap the icon (for iOS) or 3 lines (for Android) to access their app settings. From here, you can:,Yes. To manage Parental Controls (PCON) go to . You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only. Closed Captioning is supported from the video player only for Live TV or On Demand content that supports closed captioning (CC). Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under . For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered. Secondary Audio Programming (SAP) is available, for many programs aired on Live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assist the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS. To access your On Demand* content on a mobile device, you need to first register it as one of your On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content. *While a lot of On Demand content is available for viewing on your set-top box, and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box. You can add the following devices:,Once you reach your On Demand device limit, the primary account owner will be required to unregister an existing device before adding a new one, or you may transfer the registration from an existing device to another one. Yes, the primary account owner can register a new device, transfer registrations or even remove previously registered devices from the section of the Fios TV Mobile app. If you replace a mobile device or tablet, the primary account owner will need to unregister the old device and then add the new one as one of the On Demand registered devices. Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in. If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the center section. Once you submit it, you can also track it. For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Business user ID), version number, device, or platform details. Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or "Neighborhoods" (channel genre). To switch to the "Neighborhood" experience, select the 'Genre' sort option from the guide filter. You can also set your favorite channels. The Guide has the following sections that you can use to navigate Live TV:,Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite. All Fios TV subscribers with a Fios Internet subscription can watch a smaller selection from the full channel lineup while in-office (IO). Out-of-office (OOO) live TV viewing is a smaller selection from these in-office channels. Virtually all subscribed live TV channels can be viewed in-office (IO) only, on eligible mobile devices and tablets, with Fios internet subscription and with Fios TV subscription that includes a Fios TV One set-top box (referred to as the Verizon Media Server (VMS). There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. For more information refer to the FAQs on Verizon Media Server (VMS) Streaming. Live TV content is only available in the United States or its territories. Neighbourhood, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by 'Genre' mode. You can surf the Guide by channel numbers, if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by 'Channel #' mode. You can find On Demand content on the screen or in the sections of the app. You may also on a title of interest and the program information page of that title will inform you of its On Demand availability. You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under on this app. *While a lot of On Demand content is available for viewing on your set-top box and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box. Any** On Demand title you buy or rent instantly shows up on all your On Demand registered devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand registered devices, the primary account owner go to . **look for web or mobile content availability prior to purchases or rentals made on your set-top box. When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time. When you rent an On Demand title, you pay once and can access the title for a limited period only. Rental titles will no longer be playable after the rental period has expired. You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Business User ID and password. You can access these titles on registered, supported mobile devices. Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box and then watch them on these devices, but you cannot make purchases or rentals directly through these devices. If you are using the Fios TV Mobile app prior to your Fios office installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles if allowed with your business TV plan. We simply need to set up your Fios office equipment before you can do so. Verizon Fios TV for Business subscribers cannot download or stream purchased or rented content to your PC or laptop. On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental. The Fios TV Mobile app will ask for your My Business password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess. Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movies and TV series. Other things under My Stuff include:,If you have one or more DVRs in your office, use the Fios TV Mobile app to manage and schedule your DVR recordings from anywhere. To determine if your business is eligible for an upgrade to your service to include a DVR recording feature, please call Verizon at (). Yes, this is only available to Private Viewing Business TV subscribers with Multi-Room DVR Enhanced or Premium Service and Fios Internet. To learn more, read the FAQs on Multi-Room DVR Enhanced Service Mobility. Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office.,Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV. First go to . To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series. No, only Verizon authorized routers are supported to work with the DVR management feature at this time. The Verizon Media Server (VMS) is the Fios TV One set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ). This is a feature available with the Fios TV Mobile app that allows live TV streaming and DVR streaming from the Verizon Media Server (VMS) to an eligible mobile device or tablet. With the VMS streaming feature, subscribers of both Fios Internet and Fios TV service that includes the VMS box can watch virtually all subscribed live TV channels while in-office and connected to the Fios router. There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. In addition to the live TV VMS streaming, subscribers of both Fios internet and Multi-Room DVR Enhanced or Premium service can also stream DVR content:,To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV Mobile app must be launched in-office while connected to your office Fios router. To learn more, read the FAQs on Verizon Media Server streaming. Viewing content on mobile devices is best effort and is not guaranteed. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content. Be sure to allow this permission to fully enjoy the app. You must be subscribed to both Fios Internet and Multi-Room DVR Enhanced or Premium Service to access your recorded content and live TV on your eligible mobile device or tablet. Download the Fios TV Mobile app from the iOS, Android, or Amazon Kindle app stores. Launch your Fios TV Mobile app with your Verizon My Business username and password while you are in-office and connected to your Fios Router. Log into with your My Business user ID and password to check your Fios TV plan. To determine if your business is eligible for an upgrade to your service to include Multi-Room DVR Enhanced or Premium Service, please call Verizon at (). Follow these steps to add (auto-pair) your mobile device to your VMS:,Check on your TV:,Check within Fios TV Mobile app:,The VMS can support up to fifteen mobile devices. Only up to 5 simultaneous streaming are supported. A combined maximum of up to five live TV and/or DVR streams are supported. You are considered in-office when your device is connected to your Fios Router. If you are not connected to your Fios Router, you are considered out-of-office. Out-of-office connection can be over Wi-Fi or over a wireless mobile data network. Yes. You cannot stream live TV from your VMS to your device while away from the office. You can stream select live TV channels via Uplynk. Recorded content can be streamed from your VMS to your device in-office. Up to five simultaneous live TV and recording streams are supported. Previously recorded content can be streamed from your VMS to your device while you are away from the office and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office.,Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office. Also, if a certain recorded content is being streamed to a mobile device out-of-office, then that recorded content cannot be streamed to another mobile device out-of-office. No. Recorded content is not available outside the United States. You can watch live TV from several launch points. Your options are:,If your option is a icon, you already have access to the full channel lineup. If your option is via Uplynk (i.e. the icon), you can use the drop-down menu and select the icon to access your full channel lineup in-office. If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resources available to stream to your device. In this event, you have the option to 'Stream From' Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available. Uplynk allows you to continue watching live TV from available channels. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. Select from the section of the app. Stream your recorded content from the section of the app. Look for the icon for a given recording. For recordings that have multiple episodes, select the program title to get the individual recordings. Look for the icon for these individual recordings. Choosing the VMS for streaming is no different than selecting a VMS for viewing or scheduling your recordings. You always have a default VMS selected. To change your VMS, go to the DVR > Recorded section of the app and choose your VMS. Streaming will happen from that VMS. Choosing your preferred VMS from the Stream From section of the app is another option. You will be unable to stream your recordings in the following scenarios:,If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resource available to stream to your device. In this event, you have the option to Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resources available. Uplynk allows you to continue watching live TV from available channels. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override and terminate active streaming sessions to your device. You can only stream recordings from your VMS. If you are having issues establishing a connection between your mobile device and your VMS or you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help section of the Fios TV Mobile app. You may also submit your issue to Fios technical support. You must be connected directly to your office Fios router. You might have certain Wi-Fi extender and/or multiple router configurations in the office that are not recommended and may prohibit you from streaming your content or auto-pairing your device with your VMS. The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app. Be sure to allow this permission to fully enjoy the app. Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your office, be sure to connect to the same router that your set-top box is connected to. You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV Mobile app and relaunch it. Your device should now recognize your set-top box. It may take up to 20 seconds for the device to recognize your set-top box. If these steps did not work, here are more reasons as to why you can't communicate with your HD set-top box:,After you select your set-top box, allow up to 20 seconds for the device to recognize your set-top box. Once it is recognized, your set-top box will respond to the app's remote control. Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please call Verizon at (). Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. 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