Description of processing of personal data by Verizon services
While providing products and services (“services”) to its customers, Verizon and its affiliates (“Verizon”), as well as its vendors and partners may need to process personal data. The following information explains Verizon’s personal data processing under GDPR and similar privacy laws around the world, and provides customers with further information regarding Verizon’s key services.
Information is updated as services either change, new products are added or products are discontinued. You may subscribe to receive regular notifications via email, informing you of any updates to this page.
If you cannot find your service listed here, please contact your account team who can provide you with additional information where applicable.
| Product Name | Personal Data Elements | Duration of Processing / Retention Standard | Subprocessors | Location of Subprocessing (if outside of EEA) | Summary Descriptions |
|---|---|---|---|---|---|
|
Audio Conferencing |
Email Address (business or personal) |
90 Days |
CSG Interactive Messaging |
United States of America |
Audio conferencing enables multiple participants to converse simultaneously via a telephone regardless of their location. Audio conferencing brings reliability and efficiency to audio meetings of all sizes. |
|
DDoS Shield |
IP Address |
Duration of Service Agreement |
N/A |
N/A |
DDoS Shield is a DDoS protection platform that can help detect and mitigate large attack volumes. DDoS Shield can help stop attacks before they reach a customer's network, applications, or cloud-hosted assets. The service monitors inbound traffic 24x7, creating alerts based on traffic anomalies that could indicate a DDoS attack. |
|
Interactive Voice Response - Core (IVR) |
Call Detail |
1 Year |
Global Experience Specialists |
Argentina |
Verizon IP Interactive Voice Response (IVR) is a component of the IP Contact Center (IPCC) portfolio of internetworking services, which couples signaling and functionality from the Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. |
|
IP Contact Center |
Email Address (business or personal) |
Duration of Service Agreement |
Coalfire Systems, Inc |
Philippines |
Verizon IP Contact Center (IPCC) Services is a portfolio of services that enables Customer’s use of IP-based calling services to optimize the experience of callers to Customer’s contact enter(s). IPCC supports IP-originated and IP-terminated calling via an IP service, which must be separately contracted. |
|
Managed Certificate Services |
IP Address |
Duration of Service Agreement |
N/A |
N/A |
Managed Certificate Services (MCS) enables Customers to request, deploy and manage digital certificates, which may be used to validate the identity of end users, applications and devices, and to protect data and communications, subject to availability. In particular, these certificates may be used in connection with other services such as Identity and Access Management (IAM), point-to-point encryption, digital signatures and certificate archiving/validation services. |
|
Managed Detection and Response (MDR) |
IP Address |
Customer Designated |
Amazon Web Services |
United States of America |
Managed Detection and Response (MDR) helps identify, detect and respond to cyber threats by collecting the data required for advanced analytics and providing the platform needed for response. MDR combines endpoint detection and response (EDR), User and Entity Behavior Analytics (UEBA) and threat hunting services with security operations center triage, escalation and response by MDR analysts resulting in 24x7 protection for Customers. |
|
Managed SIEM |
IP Address |
Duration of Service Agreement |
Recorded Future, Inc |
Australia |
Verizon Managed SIEM (Managed SIEM) service provides security monitoring for Customer’s Security Information and Event Management (SIEM) Serviced Devices located on Customer’s premises or hosted by a third party. Serviced Devices may include a virtual device, virtual appliance, software application, or system that are certified by Verizon to receive Managed SIEM service. Security monitoring includes security incident handling and escalation, SIEM content management, and service management and reporting. |
|
Managed Unified Communications (UCC) |
Voice Call Records |
Duration of Service Agreement |
Avanade |
United States of America |
Managed Unified Communication (Managed UC) is a premise-based unified communications (UC) service that provides Customer with ongoing management of its UC systems. |
|
Network Detection and Response |
IP Address |
Customer Designated |
Amazon Web Services |
United States of America |
Network Detection and Response (NDR) provides network threat detection, fullpacket forensics, and integrated response for enterprise, cloud, or industrial environments. NDR is delivered as a cloud utility, enabling retention of network packet data which can be continuously analyzed using various detection techniques, including threat intelligence, signatures, and behavioral/anomaly classifiers. |
|
Outbound Domestic - Switched |
Call Detail |
Duration of Service Agreement + 2 Years |
Okin |
United Kingdom |
Switched Voice is a service whereby customer's local line is with another provider while Verizon is the Primary Interexchange Carrier of the line and transports and bills for the outbound calls. |
|
Unified Communications and Collaboration as a Service (UCCaaS) |
Call Detail |
Call Detail: 30 Days |
Cisco Managed Services |
Australia |
Unified Communications and Collaboration as a Service (UCCaaS) is a hosted, managed-platform service that delivers communications and collaboration services from the cloud. |
|
Verizon 5G Edge with AWS Outpost |
IP Address |
Duration of Service Agreement + 6 Years |
Amazon Web Services |
United Kingdom |
Verizon 5G Edge with AWS Outposts (“Service”) will provide Customer with an on-premises, dedicated, private cloud computing solution. The Service may be provided by Verizon through its own solutions and solutions provided by Verizon’s vendors, including, but not limited to, Amazon Web Services Inc. (“AWS”). The Service is a managed services solution with compute capabilities and data storage using the AWS Outposts platform and managed services. |
|
Verizon Calling with Microsoft Teams |
Call detail |
Customer Designated |
Integrated Research Inc |
United States of America |
Verizon Calling with Microsoft Teams is a Microsoft-certified Session Border Controller as a Service (SBCaaS) instance on the Verizon Hosted Network Services (HNS) platform with full management and maximum flexibility. |
|
Virtual Contact Center |
Call Detail |
Duration of Service Agreement |
Nice InContact |
Australia |
Virtual Contact Center + (VCC) provides network-based multimedia automatic call distribution with fully managed intelligent call routing within carrier-grade application hosting facilities. VCC includes the ability to (i) provision contact center agents and supervisors via a web-based interface and (ii) establish routing plans to send certain types of inbound phone calls, chats and emails to specified Configured Individual Users. |
|
Voice Call Back - Cloud |
Call Detail |
Customer Designated |
Ericsson |
Canada |
Voice Call Back - Cloud is a software as a service (SaaS) solution with voice, digital, and short message service (SMS) capabilities that provide Customer’s End-User the option to receive a call back instead of waiting on hold when calling Customer’s contact center. Customer configures the business rules, data services, telephony configuration, and web or API-based applications to support both voice and digital experiences. |
|
VoIP IP Trunking |
Call Detail |
Duration of Service Agreement +6 |
Accenture |
Argentina |
VoIP offering. Provides IP voice connectivity to customers that have an IP PBX or PBX on their premise or customers with a Unified Communications applications requiring Voice connectivity. |