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Deaf and
hard-of-hearing

Features like real-time (RTT), teletype (TTY) and closed captioning are engineered for users requiring additional auditory assistance.

Accessible features

Make your Verizon mobile device or Fios TV services work better for you by taking advantage of accessible features and apps for customers who require additional auditory assistance or have difficulties with hearing.

Apple iOS mobile device accessibility features

Below are helpful links for customers with hearing-related issues on the Apple iOS Accessibility Support Website.

Accessibility Shortcut - Turn accessibility features on or off with Siri, triple-clicking the side or home button, or using the  Control Center.

Closed Captions - Provides subtitles and transcriptions to assist in following along more easily with audio and video.

Facetime - Video chat and stay connected with friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac.

LED Flash Alerts -  Set the LED light (next to the camera lens on the back of the iPhone) to flash to announce incoming calls and other alerts.

Live Captions - Convert spoken dialogue or live conversation into text and display in real time on your device. 

Magnifier - Use the iOS device as a magnifying glass to zoom in on objects near you.

Motion - Stop or reduce motion for message effects and auto-play video previews. Helpful for users with sensitivity to motion effects or screen movement.

Mono Audio -Turn on to combine the left and right channels to play the same content.

Siri - Use this iOS personal assistant to open apps and turn many settings on or off. 

Sound Recognition - Set your device to listen for certain sounds—such as a crying baby, doorbell, smoke alarm, or siren—and notify you when it recognizes these sounds.

Switch Control - Use the screen, camera, microphone, or the back of the iPhone to select, tap, drag, type, select an item or location on the screen, or choose an action.

Voice Control - Use your voice to direct the phone to perform gestures, interact with screen elements, dictate and edit text, and more.

VoiceOver - Adjust the speaking rate and pitch to suit your needs to get audible descriptions of what’s on your screen—from battery level, to who’s calling, to which app your finger is on.

Zoom - Magnify the entire screen (Full-Screen Zoom) or magnify only part of the screen with a resizable lens no matter what you’re doing. 

Android mobile device accessibility features

Below are helpful links for customers with hearing-related issues on the Android Accessibility Support Website.

Accessibility Shortcut - Turn on accessibility apps or switch between apps by using shortcuts that you set to use.

Android Accessibility Suite - Customize your device with common accessibility settings and apps.

Action Blocks - Simplify your home screen by adding common actions with a name or an image.

Bixby (Samsung) - Configure your device to perform certain actions and work with your favorite apps and services to help you get more things done.

Live Caption -  Caption speech on your device for videos, podcasts, phone calls, video calls, and audio messages.

Live Transcribe  - Capture speech and sound and see them as text on your screen.

Magnification  - Zoom in to see your texts and emails better.

Quick Settings - Add favorite accessibility features to a swipe-down menu for easier access.

Sound Notifications - Set your device to listen for certain sounds—such as a crying baby, doorbell, a smoke alarm or siren—and notify you when it recognizes these sounds.

Switch Access - Interact with the device using the screen, camera, microphone, or the back of the device instead of the touchscreen. Helpful if you have difficulty interacting directly with your device.

Text and Display - Change text and content motion settings to suit your needs.

Text-to-speech -Convert text input and play audio aloud.

Touch & hold delay - Adjusts the amount of time before your tap on the screen triggers an action.

Voice Access - Control your device with spoken commands. Use your voice to open apps, navigate, and edit text hands-free.

Device Tutorials

Did you know Verizon offers interactive tutorials to troubleshoot simple device issues, learn essential tasks, and discover more about what your technology can do for you? Visit our main tutorials portal to learn more about your device or visit one of the manufacturers listed below.

 

                                                          

         Apple (iOS) Device Tutorials                              Samsung Device Tutorials

 

                                                                    

           Google Device Tutorials                                     Motorola Device Tutorials

Hearing Aid Compatibility

Below is a list of Verizon Wireless' hearing-aid compatible phones along with their HAC ratings. These phones all meet the FCC’s 2011 and standards, or indicate that they meet the . Visit the Verizon Wireless store locator to find a store near you to try available in-store handsets.

Verizon also offers phones that are Cochlear Implant compatible (IOS 12 or later and Android 10 or later). Learn more about Cochlear Implant Compatibility.

Updated 2019 Standards

Devices tested to meet the hearing aid compatibility standards using the 2019 ANSI Standard do not indicate "M" or "T" ratings. Rather, they will be labeled as "Hearing Aid Compatible" or "HAC" and will operate at the M3/T3 rating level or better. The new 2019 ANSI Standard also includes testing for volume control capabilities.

T-rating

Phones are given a T-rating based on their ability to operate with telecoil-equipped hearing aids. A telecoil is a small device built into some hearing aids that allows for a better experience when using a telephone or listening device.

  • T-ratings range from T1 to T4, with T4 being the best.
  • Customers who plan to listen to phone calls with their hearing aids in telecoil mode (T mode) should look for a phone with a T-rating of T3 or T4.
  • If your hearing aid is equipped with a telecoil, it will have its own T-rating.
  • For the best experience, it is recommended that the phone’s T-rating and the hearing aid’s T-rating add up to at least 5.
  • To use telecoil mode (T mode) on your telecoil-equipped hearing aid, switch the hearing aid to the T position. Or, press a button on the hearing aid to select the telecoil setting.
M-rating

The M-rating determines the Radio Frequency emissions level and signal quality of a phone.

  • Phones with a higher M-rating have a lower RF emissions level and a higher signal quality. 
  • If there is no M-rating, then the phone does not meet the ANSI standard.
  • In order to replicate the mode used to achieve the rating, the hearing aid must be in microphone mode.
  • The phone and hearing aid's M-rating assists in finding a phone that works best for the customer.
  • It is recommended that the rating of the 2 devices (i.e., hearing aid and phone) add up to at least 5.

 

Basic Phone Vs. Smartphone

Basic Phone - A basic phone is a phone that is used primarily for making calls and receiving calls and text messages but may have some other advanced features. 

Smartphone - A smartphone is a mobile phone that performs many of the functions of a computer, typically having a touchscreen interface, internet access, and an operating system capable of running downloaded applications.  

    Note On new technologies

    Phones and mobile devices that incorporate new technologies may not yet be tested for hearing aid compatibility. Those devices will be labeled with the following information:

    This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider about its return and exchange policies and for information on hearing aid compatibility.

    Additional Resources

    Visit www.fcc.gov/hearing-aid-compatibility-wireless-telephones to learn more how wireless phones are rated for hearing aid compatibility.

    Global Accessibility Reporting Initiative (GARI)

    Explore the Global Accessibility Reporting Initiative (GARI) website at www.gari.info to find more information regarding current and older hearing aid-compatible and non-hearing aid-compatible wireless phones that will work best for you.

    Updated: 07/24/24

    Apple

    Here is a list of Verizon Wireless' hearing-aid compatible Apple phones along with their HAC ratings. These phones all meet the FCC’s 2011 “M” and “T” rating standards, or indicate that they meet the updated 2019 standards.

    Hearing aid compatible Apple phones
    Device name Link to product page HAC Rating FCCID
    iPhone 15 Pro Max

    M3/T4

    BCG-E8439A

    iPhone 15 Pro

    M3/T4

    BCG-E8435A

    iPhone 15 Plus

    M3/T4

    BCG-E8431A

    iPhone 15

    M3/T4

    BCG-E8427A

    iPhone 14 Pro Max

    M3/T4

    BCG-E4003A

    iPhone 14 Pro

    M3/T4

    BCG-E4000A

    iPhone 14 Plus

    M3/T4

    BCG-E3994A

    iPhone 14

    M3/T4

    BCG-E3997A

    iPhone 13 Mini

    M3/T4

    BCG-E3994A

    iPhone 13

    M3/T4

    BCG-E3997A

    iPhone 12

    M3/T4

    BCG-E3539A

    iPhone 11

    M3/T4

    BCG-E3309A

    Device name
    Link to product page
    iPhone 15 Pro Max
    iPhone 15 Pro
    iPhone 15 Plus
    iPhone 15
    iPhone 14 Pro Max
    iPhone 14 Pro
    iPhone 14 Plus
    iPhone 14
    iPhone 13 Mini
    iPhone 13
    iPhone 12
    iPhone 11
    Device name
    HAC Rating
    iPhone 15 Pro Max

    M3/T4

    iPhone 15 Pro

    M3/T4

    iPhone 15 Plus

    M3/T4

    iPhone 15

    M3/T4

    iPhone 14 Pro Max

    M3/T4

    iPhone 14 Pro

    M3/T4

    iPhone 14 Plus

    M3/T4

    iPhone 14

    M3/T4

    iPhone 13 Mini

    M3/T4

    iPhone 13

    M3/T4

    iPhone 12

    M3/T4

    iPhone 11

    M3/T4

    Device name
    FCCID
    iPhone 15 Pro Max

    BCG-E8439A

    iPhone 15 Pro

    BCG-E8435A

    iPhone 15 Plus

    BCG-E8431A

    iPhone 15

    BCG-E8427A

    iPhone 14 Pro Max

    BCG-E4003A

    iPhone 14 Pro

    BCG-E4000A

    iPhone 14 Plus

    BCG-E3994A

    iPhone 14

    BCG-E3997A

    iPhone 13 Mini

    BCG-E3994A

    iPhone 13

    BCG-E3997A

    iPhone 12

    BCG-E3539A

    iPhone 11

    BCG-E3309A

    Google

    Here is a list of Verizon Wireless' hearing-aid compatible Google phones along with their HAC ratings. These phones all meet the FCC’s 2011 “M” and “T” rating standards, or indicate that they meet the updated 2019 standards.

    Hearing aid compatible Google phones
    Device name Link to product page HAC Rating FCC ID
    Pixel 8a

    Pass (2019 Standard)

    A4RG8HHN

    Pixel 8 Pro

    M3/T4

    A4RG1MNW

    Pixel 8

    M3/T4

    A4RGKWS6

    Pixel Fold

    M3/T4

    A4RG9FPL

    Pixel 7a

    M3/T4

    A4RG0DZQ

    Pixel 7

    M3/T4

    A4RGQML3

    Pixel 6 Pro

    M3/T3

    A4RG8V0U

    Pixel 6a

    M3/T3

    A4RGB62Z

    Pixel 6

    M3/T3

    A4RG9S9B

    Device name
    Link to product page
    Pixel 8a
    Pixel 8 Pro
    Pixel 8
    Pixel Fold
    Pixel 7a
    Pixel 7
    Pixel 6 Pro
    Pixel 6a
    Pixel 6
    Device name
    HAC Rating
    Pixel 8a

    Pass (2019 Standard)

    Pixel 8 Pro

    M3/T4

    Pixel 8

    M3/T4

    Pixel Fold

    M3/T4

    Pixel 7a

    M3/T4

    Pixel 7

    M3/T4

    Pixel 6 Pro

    M3/T3

    Pixel 6a

    M3/T3

    Pixel 6

    M3/T3

    Device name
    FCC ID
    Pixel 8a

    A4RG8HHN

    Pixel 8 Pro

    A4RG1MNW

    Pixel 8

    A4RGKWS6

    Pixel Fold

    A4RG9FPL

    Pixel 7a

    A4RG0DZQ

    Pixel 7

    A4RGQML3

    Pixel 6 Pro

    A4RG8V0U

    Pixel 6a

    A4RGB62Z

    Pixel 6

    A4RG9S9B

    Samsung

    Here is a list of Verizon Wireless' hearing-aid compatible Samsung phones along with their HAC ratings. These phones all meet the FCC’s 2011 “M” and “T” rating standards, or indicate that they meet the updated 2019 standards.

    Hearing Aid compatible Samsung phones
    Device name Link to product page HAC Rating FCC ID
    Galaxy Z Fold6

    Pass (2019 Standard)

    A3LSMF956U

    Galaxy Z Flip6

    Pass (2019 Standard)

    A3LSMF741U

    Galaxy S24 Ultra

    Pass (2019 Standard)

    A3LSMS928U

    Galaxy S24+

    Pass (2019 Standard)

    A3LSMS926U

    Galaxy S24

    Pass (2019 Standard)

    A3LSMS921U

    Galaxy A15 5G

    Pass (2019 Standard)

    A3LSMA156U

    Galaxy Z Fold5

    M3/T3

    A3LSMF946U

    Galaxy Z Flip5

    M3/T3

    A3LSMF731U

    Galaxy A54 5G

    M3/T3

    A3LSMA546V

    Galaxy S23 Ultra

    M3/T3

    ASLSMS918U

    Galaxy S23+

    M3/T3

    A3LSMS916U

    Galaxy S23

    M3/T3

    A3LSMS911U

    Galaxy A23 5G UW

    M3/T3

    A3LSMA236V

    Galaxy A14 5G

    M3/T3

    ZCASMA146U

    Galaxy A53 5G UW

    M3/T3

    A3LSMA536V

    Galaxy S22 Ultra

    M3/T3

    A3LSMS908U

    Galaxy S22+

    M3/T3

    A3LSMS906U

    Galaxy S22

    M3/T3

    A3LSMS901U

    Galaxy A03s

    M3/T3

    ZCASMA037U

    Galaxy S21 FE 5G

    M3/T3

    A3LSMG990U

    Galaxy A42 5G

    M3/T4

    A3LSMA426U

    Galaxy Z Flip3 5G

    M3/T3

    A3LSMF711U

    Device name
    Link to product page
    Galaxy Z Fold6
    Galaxy Z Flip6
    Galaxy S24 Ultra
    Galaxy S24+
    Galaxy S24
    Galaxy A15 5G
    Galaxy Z Fold5
    Galaxy Z Flip5
    Galaxy A54 5G
    Galaxy S23 Ultra
    Galaxy S23+
    Galaxy S23
    Galaxy A23 5G UW
    Galaxy A14 5G
    Galaxy A53 5G UW
    Galaxy S22 Ultra
    Galaxy S22+
    Galaxy S22
    Galaxy A03s
    Galaxy S21 FE 5G
    Galaxy A42 5G
    Galaxy Z Flip3 5G
    Device name
    HAC Rating
    Galaxy Z Fold6

    Pass (2019 Standard)

    Galaxy Z Flip6

    Pass (2019 Standard)

    Galaxy S24 Ultra

    Pass (2019 Standard)

    Galaxy S24+

    Pass (2019 Standard)

    Galaxy S24

    Pass (2019 Standard)

    Galaxy A15 5G

    Pass (2019 Standard)

    Galaxy Z Fold5

    M3/T3

    Galaxy Z Flip5

    M3/T3

    Galaxy A54 5G

    M3/T3

    Galaxy S23 Ultra

    M3/T3

    Galaxy S23+

    M3/T3

    Galaxy S23

    M3/T3

    Galaxy A23 5G UW

    M3/T3

    Galaxy A14 5G

    M3/T3

    Galaxy A53 5G UW

    M3/T3

    Galaxy S22 Ultra

    M3/T3

    Galaxy S22+

    M3/T3

    Galaxy S22

    M3/T3

    Galaxy A03s

    M3/T3

    Galaxy S21 FE 5G

    M3/T3

    Galaxy A42 5G

    M3/T4

    Galaxy Z Flip3 5G

    M3/T3

    Device name
    FCC ID
    Galaxy Z Fold6

    A3LSMF956U

    Galaxy Z Flip6

    A3LSMF741U

    Galaxy S24 Ultra

    A3LSMS928U

    Galaxy S24+

    A3LSMS926U

    Galaxy S24

    A3LSMS921U

    Galaxy A15 5G

    A3LSMA156U

    Galaxy Z Fold5

    A3LSMF946U

    Galaxy Z Flip5

    A3LSMF731U

    Galaxy A54 5G

    A3LSMA546V

    Galaxy S23 Ultra

    ASLSMS918U

    Galaxy S23+

    A3LSMS916U

    Galaxy S23

    A3LSMS911U

    Galaxy A23 5G UW

    A3LSMA236V

    Galaxy A14 5G

    ZCASMA146U

    Galaxy A53 5G UW

    A3LSMA536V

    Galaxy S22 Ultra

    A3LSMS908U

    Galaxy S22+

    A3LSMS906U

    Galaxy S22

    A3LSMS901U

    Galaxy A03s

    ZCASMA037U

    Galaxy S21 FE 5G

    A3LSMG990U

    Galaxy A42 5G

    A3LSMA426U

    Galaxy Z Flip3 5G

    A3LSMF711U

    Motorola

    Here is a list of Verizon Wireless' hearing-aid compatible Motorola phones along with their HAC ratings. These phones all meet the FCC’s 2011 “M” and “T” rating standards, or indicate that they meet the updated 2019 standards.

    Hearing aid compatible Motorola phones
    Device Name Link to product page HAC Rating FCC ID
    Moto edge+

    M3/T3

    IHDT56YJ1

    Moto One 5G UW Ace

    M3/T3

    IHDT56ZF3

    Moto g stylus 5G

    M3/T3

    IHDT56AA5

    Moto g power 2022

    M3/T3

    IHDT56ZP5

    Moto edge+ 5G UW

    M3/T3

    IHDT56AB3

    Moto edge (2022)

    M3/T3

    IHDT56AB3

    Device Name
    Link to product page
    Moto edge+
    Moto One 5G UW Ace
    Moto g stylus 5G
    Moto g power 2022
    Moto edge+ 5G UW
    Moto edge (2022)
    Device Name
    HAC Rating
    Moto edge+

    M3/T3

    Moto One 5G UW Ace

    M3/T3

    Moto g stylus 5G

    M3/T3

    Moto g power 2022

    M3/T3

    Moto edge+ 5G UW

    M3/T3

    Moto edge (2022)

    M3/T3

    Device Name
    FCC ID
    Moto edge+

    IHDT56YJ1

    Moto One 5G UW Ace

    IHDT56ZF3

    Moto g stylus 5G

    IHDT56AA5

    Moto g power 2022

    IHDT56ZP5

    Moto edge+ 5G UW

    IHDT56AB3

    Moto edge (2022)

    IHDT56AB3

    Palm, HMD Global, Kyocera, TCL and Reliance Communications

    Here is a list of Verizon Wireless' hearing-aid compatible Palm, HMD Global Nokia, Kyocera and TCL Communications phones along with their HAC ratings. These phones all meet the FCC’s 2011 “M” and “T” rating standards, or indicate that they meet the updated 2019 standards.

    Hearing aid compatible Palm, HMD Global, Kyocera, TCL and Reliance Communications phones
    Device name Link to product page HAC Rating FCC ID
    TCL 50 XE 5G (Prepaid)

    PASS (2019 Standard)

    2ACCJH179

    TCL 50 LE (Prepaid)

    PASS (2019 Standard)

    2ACCJH180

    Nokia 2 V Tella

    M3/T4

    2AJOTTA-1136

    DuraForce PRO 3

    M4/T3

    V65E7200

    DuraForce Ultra 5G UW

    M4/T3

    V65E7110

    DuraSport 5G UW

    M3/T3

    V65C6930

    DuraXV Extreme+

    M4/T4

    V65E4811

    TCL 40 XE 5G (Prepaid)

    M3/T3

    2ACCJH168

    TCL 30 V 5G

    M3/T3

    2ACCJN056

    TCL 10 5G UW

    M4/T4

    2ACCJN042

    eTalk MYFLIX (Pre-Paid)

    M4/T4

    2ASCR-ETALKMYFLIX

    Orbic Joy (Pre-Paid)

    M4/T3

    2ABGH-RC608L

    Device name
    Link to product page
    TCL 50 XE 5G (Prepaid)
    TCL 50 LE (Prepaid)
    Nokia 2 V Tella
    DuraForce PRO 3
    DuraForce Ultra 5G UW
    DuraSport 5G UW
    DuraXV Extreme+
    TCL 40 XE 5G (Prepaid)
    TCL 30 V 5G
    TCL 10 5G UW
    eTalk MYFLIX (Pre-Paid)
    Orbic Joy (Pre-Paid)
    Device name
    HAC Rating
    TCL 50 XE 5G (Prepaid)

    PASS (2019 Standard)

    TCL 50 LE (Prepaid)

    PASS (2019 Standard)

    Nokia 2 V Tella

    M3/T4

    DuraForce PRO 3

    M4/T3

    DuraForce Ultra 5G UW

    M4/T3

    DuraSport 5G UW

    M3/T3

    DuraXV Extreme+

    M4/T4

    TCL 40 XE 5G (Prepaid)

    M3/T3

    TCL 30 V 5G

    M3/T3

    TCL 10 5G UW

    M4/T4

    eTalk MYFLIX (Pre-Paid)

    M4/T4

    Orbic Joy (Pre-Paid)

    M4/T3

    Device name
    FCC ID
    TCL 50 XE 5G (Prepaid)

    2ACCJH179

    TCL 50 LE (Prepaid)

    2ACCJH180

    Nokia 2 V Tella

    2AJOTTA-1136

    DuraForce PRO 3

    V65E7200

    DuraForce Ultra 5G UW

    V65E7110

    DuraSport 5G UW

    V65C6930

    DuraXV Extreme+

    V65E4811

    TCL 40 XE 5G (Prepaid)

    2ACCJH168

    TCL 30 V 5G

    2ACCJN056

    TCL 10 5G UW

    2ACCJN042

    eTalk MYFLIX (Pre-Paid)

    2ASCR-ETALKMYFLIX

    Orbic Joy (Pre-Paid)

    2ABGH-RC608L

    Basic Phones

    Here is a list of Verizon Wireless' hearing-aid compatible basic phones along with their HAC ratings. These phones all meet the FCC’s 2011 “M” and “T” rating standards, or indicate that they meet the updated 2019 standards.

    Hearing aid compatible basic phones
    Device name Link to product page HAC Rating FCC ID
    TCL Flip 3 Voice & Text

    PASS (2019 Standard)

    2ACCJH178

    TCL Flip 3

    PASS (2019 Standard)

    2ACCJH178

    TCL Flip Pro Voice & Text

    M4/T4

    2ACCJN048

    Nokia 2720 V Flip

    M4/T4

    2AJOTTA-1295

    Orbic Journey L (Voice & Text) / RC2200L

    M3/T4

    2ABGH-RC2200L

    Orbic Journey V

    M3/T4

    2ABGH-RC2200L

    Kazuna eTalk Postpay

    M4/T4

    2ASCR-KAZUNA

    Device name
    Link to product page
    TCL Flip 3 Voice & Text
    TCL Flip 3
    TCL Flip Pro Voice & Text
    Nokia 2720 V Flip
    Orbic Journey L (Voice & Text) / RC2200L
    Orbic Journey V
    Kazuna eTalk Postpay
    Device name
    HAC Rating
    TCL Flip 3 Voice & Text

    PASS (2019 Standard)

    TCL Flip 3

    PASS (2019 Standard)

    TCL Flip Pro Voice & Text

    M4/T4

    Nokia 2720 V Flip

    M4/T4

    Orbic Journey L (Voice & Text) / RC2200L

    M3/T4

    Orbic Journey V

    M3/T4

    Kazuna eTalk Postpay

    M4/T4

    Device name
    FCC ID
    TCL Flip 3 Voice & Text

    2ACCJH178

    TCL Flip 3

    2ACCJH178

    TCL Flip Pro Voice & Text

    2ACCJN048

    Nokia 2720 V Flip

    2AJOTTA-1295

    Orbic Journey L (Voice & Text) / RC2200L

    2ABGH-RC2200L

    Orbic Journey V

    2ABGH-RC2200L

    Kazuna eTalk Postpay

    2ASCR-KAZUNA

    Using TTY (teletype) with Verizon Wireless

    Verizon Wireless’ digital network supports TTY-compatible devices. For information on how to use TTY service on your device, visit Verizon Support.

    Please note that not all wireless phones are TTY compatible. To verify that your device is TTY compatible, please refer to its user guide. 

    Real-time text

    Real-time text (RTT) is a feature that can make it easier for customers with hearing or speech impairments to carry on a conversation through text.

    With standard text messaging, you have to compose an entire message, hit Send and then wait for a reply. But with real-time text, each character is transmitted immediately as it’s typed. So it’s as if you’re having a conversation “in real-time.” Since there’s no delay between sending and receiving messages, and because you can talk and text simultaneously over the same connection, RTT can feel like a more natural form of communication than TTY or text messaging.

    Unlike TTY, there’s no need for a separate device. As long as your Verizon Wireless phone supports RTT, you can send and receive real-time text using only your smartphone. (Note: If the person you’re calling does not have RTT or TTY enabled on their device, the call will be voice only.)

    Real-time text FAQs

    Can I use RTT on my Verizon phone?

    Yes. You can use RTT with Verizon if you have a phone that supports RTT and your plan includes voice minutes.

    While all of Verizon's current and recent phone service plans include voice minutes, if you currently have an old data-only plan no longer offered and would like to use RTT, you will need to switch to a voice plan. To change plans, visit Verizon/Support - How to change your plan

    How do I use RTT?

    Instructions vary by device, so check out the step-by-step guide for your phone to learn more:

    Generally, you’ll follow these steps to make an RTT call:

    1. Enable RTT on your device from within the Settings menu.
    2. Then, when you make a call, it will either default to RTT or allow you to add RTT while dialing or during the call.
    3. Enter a message to begin your conversation.
    4. When you’re done, end the call as you normally would by pressing the End icon.

    How Is RTT different from text messaging?

    RTT and text messaging both use text input, but beyond that, these services are rather different.

    RTT is more like having a phone conversation in real time. Here’s how:

    • With real-time text, each character is transmitted immediately as it’s typed. So there’s no need to press the Send key. And there’s no waiting for a message to arrive. You are able to read the other person’s message as they are typing it – and vice versa.
    • When you place an RTT call, the other person needs to answer before the call can begin. And when you’re finished, both callers hang up.
    • You may be able to add voice to an RTT call depending on the device the other person is using. You can then communicate using talk and text at the same time.

    Is RTT better than TTY?

    RTT is a newer technology with more advanced features than TTY. Here are some advantages of RTT compared to TTY:

    • Unlike TTY, which requires users to take turns, with RTT both parties can send and receive text at the same time.1
    • RTT is more reliable than TTY1 since messages are carried over Verizon’s nationwide 4G LTE network.
    • Compared to TTY, RTT provides you with additional characters to choose from – international characters, emojis, and the “@” symbol, for example.1
    • You can make RTT calls using just your mobile phone (as long as it is RTT-capable). Unlike TTY, you don’t need a separate device to make RTT calls.

    1. "Real-Time Text: Improving Accessible Telecommunications," Federal Communications Commission. https://www.fcc.gov/consumers/guides/real-time-text-improving-accessible.

    Who can I call using RTT?

    With an RTT-capable phone you can call almost anyone else who can make and receive RTT or TTY calls, including wireless customers on networks other than Verizon’s. But please be aware that you may face some limitations when calling someone on some other wireless networks, on older wireless networks (3G and earlier) or someone who is using a TTY device.

    Here are some specific cases:

    • TTY: You can place RTT calls to TTY users. However, a TTY device does not support the real-time aspect of RTT and may not be able to render all RTT characters properly.
    • 911: You can call 911 using RTT. However, dispatchers may answer using a TTY device. So your conversation won’t support the real-time aspect of RTT and certain characters may not be rendered properly on the dispatcher’s end.
    • 711: You can call relay services using RTT. There may be RTT settings to make calls via 711 relay services easier. These calls may face the same limitations as other calls to TTY devices described above.

    Fios TV self installation guides and large-print channel lineup

    If you choose to install your Fios service yourself, we want to make sure you have all the tools at your disposal to ensure a successful installation.

    We’ve created easy-to-read self-installation guides to help you self-install new Fios TV and Internet equipment. These guides can be downloaded via the following links:

    You can also sign into the My Fios app to access the self-installation tool from your dashboard. This tool can help with both the installation and activation process. 

    Verizon also offers a Fios TV channel lineup in large print format. 

    View large-print Fios TV channel lineup (PDF)

    Would you prefer to receive printed large print or braille copies of these materials?

    Verizon can ship you a Fios TV channel line-up or printed versions of these guides in either large print or braille. To request a printed brochure, visit verizon.com/AccessibleMaterials. Please note that fulfillment of these materials may take up to 10 business days.

    Accessibility information for Fios TV

    Text to Speech functionality is standard on most Fios TV set-top boxes. It can enhance accessibility for customers by providing an audible readout of on-screen text, such as menu and guide data. This feature can easily be enabled or disabled using your Fios remote.

    Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the cc button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off.

    Descriptive Video Service (DVS) provides an audible narrative description of key visual elements to aid blind viewers.

    Please visit the Resources & Support page for more detailed information on Text to Speech functionality, Closed Caption for Fios TV and Descriptive Video Service.

    You can also sign into the My Fios app to access our troubleshooting guide, visit Fios Customer Support or call 800-974-6006 (Voice or TTY) 508-251-5301 (Videophone) 8:30 am to 5:00 pm EST, Monday through Friday for help.

    For more information on closed captioning, visit the Fios Support Section.

    Video Calling

    How to make video calls on Android:

    Before you begin, make sure all devices in the phone call either have built-in Video Calling or have downloaded an app that supports Video Calling and have it turned on in order for Video Calling to be enabled in a phone call. To learn how to do this on your phone, please visit the Android Device simulator for your specific device and search for Video Call.

    From within a call:

    If the person you're calling can accept a video call, you'll see a video camera icon on your phone’s screen. You can then tap that icon to upgrade the current call to a video call. 

    From within your contacts:

    If you notice a video icon within one of your contacts, that person’s device will be able to accept your video call. Simply tap the icon to begin a video call with that person.

    For detailed step-by-step instructions, go to your phone device simulator page and search Video Call in the Search bar.

    Note: The voice portion of a video call is billed as a standard voice call, according to your plan. The video portion is billed as data, according to your data plan. No data charges apply to video calls transmitted over Wi-Fi.

    How to make video calls on iPhone using Facetime:

    iPhone users can make video calls using FaceTime, Apple’s video calling application. 

    For detailed step-by-step instructions on how to use FaceTime on your iPhone, please visit the Apple’s support site. Then select the Communications and contacts Tutorial > Video Calls > Placing a Video Call or search Facetime in the Search bar.

    Consumer support resources

    Visit Verizon support for more information on home and mobile support such as troubleshooting your device, managing your account, or to find out more about what other services Verizon offers.

    Contact Information

    Mobile

    Verizon Wireless National Accessibility
    Customer Service Center
    1.888.262.1999
    8:00 am to 7:00 pm EST, Monday through Saturday
    8:00 am to 5:00 pm EST, Sunday

    Home

    Verizon Center for Customers with Disabilities:
    Toll-free at 1.800.974.6006 Voice
    or TTY 508.251.5301 Videophone
    8:30 am to 5:00 pm EST, Monday through Friday