MCI Systemhouse Launches Enterprise Application Management Service Suite
End-to-End Offering Provides Single-Source Systems
Integration, Help Desk and Maintenance Services Tailored to Individual
Client Requirements
ATLANTA, March 18, 1999 -
MCI Systemhouse, MCI WorldCom's (NASDAQ: WCOM) global information
technology services company, has launched a customizable suite of
services to support the specialized application systems management
needs of mid-sized organizations that are using industry leading
Enterprise Resource Planning (ERP) applications.
Enterprise Application Management (EAM), from MCI Systemhouse's
Corporate Administrative Solutions (CAS) Global Practice, provides
maintenance, support and solution services for ERP packages from such
vendors as Oracle, SAP and PeopleSoft. Service level agreements,
jointly developed by MCI Systemhouse and its clients, are designed to
assure component and operational uptime, enhance clients' return on
investment through application upgrades and corrections, and offer, in
MCI Systemhouse, a single point of accountability in the resolution of
application systems management issues.
Through EAM, MCI Systemhouse assumes full responsibility for the
support and management of enterprise applications, enabling clients to
increase their focus on core, business-related competencies. Offered as
a fixed-price and scope solution, EAM helps clients to better manage
and predict long-term costs, crucial in the ability to maximize returns
on their enterprise application investments.
"Because EAM offerings are available as a menu of discrete
services, clients can select solutions, as well as service levels,
tailored to their specific support requirements," said John
Nicota, managing director of MCI Systemhouse's CAS Global Practice.
"Experts certified in Oracle, PeopleSoft and SAP enterprise
applications, design, configure, build, integrate and support these
solutions remotely or on-site through MCI Systemhouse Centers of
Excellence."
Expert analysts at each center address the common enterprise
application requirements of multiple clients in such areas as upgrade
testing, patch research, product analysis and vendor relationship
management. EAM supports all ongoing client needs from application
maintenance, to end-user and operational support, to the continuous
development and extension of the enterprise application. EAM
includes:
- *Maintenance services: Including corrective and adaptive
applications maintenance, application upgrades and minor
enhancements. - Support services: Addressing the enterprise application
requirements of end users and operations staff through an application
help desk, training and operations, and systems-administration
support. - Solution services: Including life-cycle systems integration
supporting the ongoing development, extension and deployment needs
for enterprise applications.
MCI Systemhouse delivers each EAM service through a set of proven best
practices and techniques, designed to maximize client satisfaction,
application quality and cost control.
MCI Systemhouse's Corporate Administrative Solutions (CAS)
Global Practice develops, manages and delivers service offerings that
support enterprise applications from vendors including Oracle,
PeopleSoft and SAP. The practice is comprised of functional, technical
and management professionals that leverage enterprise applications to
help businesses achieve improved system flexibility, faster and
more-accurate reporting and reduced overhead.
MCI Systemhouse, The Network Enterprise Company SM, is MCI
WorldCom's global information technology services company. MCI
Systemhouse is one of the industry's only single-source providers
of convergence products and services that leverage the combined
telecommunications expertise of MCI WorldCom and the computer expertise
of MCI Systemhouse to enable businesses' total networking,
communications and consulting needs. The company has 120 offices and
approximately 9,400 employees worldwide. With a comprehensive suite of
network enabled IT solutions and services for the new millennium, MCI
Systemhouse serves major corporate, mid-sized and public sector clients
throughout North and South America, Europe and Asia. As part of a major
global transaction recently announced between MCI WorldCom and EDS, MCI
Systemhouse is scheduled to be acquired by EDS, a leader in the global
information services industry for more than 35 years. The acquisition
agreement is expected to close by the end of the second quarter of
1999.
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EDITOR'S NOTE: For more information on MCI Systemhouse, visit
the MCI Systemhouse website at
www.systemhouse.mci.com
or call 800-234-4586.
