5G & LTE Home Internet - Whole-Home Wi-Fi FAQs

To access your Whole-Home Wi-Fi features:

• In the My Verizon app, use the Wi-Fi Health Check tool.
• Add a Verizon Wi-Fi extender** (optional) to your home network.

*Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.
**If you cancel service or change to a plan that does not include Whole-Home Wi-Fi, you must return the Verizon-owned Wi-Fi Extender or you'll be charged an unreturned equipment fee of $175.

There are 3 different ways you can get the (optional) Wi-Fi extender*:

1. After you activate service*, follow the link in our welcome email and place an order.
2. We remotely monitor our routers' Wi-Fi performance. If we find that an extender will help, we'll email you a link to get one. Please allow about 30 days.
3. If at any time you believe an extender would improve your Wi-Fi network, sign in to My Verizon to request an extender.

If you have Fios Home Internet, visit our Fios Whole-Home Wi-Fi FAQs.

*After you activate an eligible 5G Home Plus or LTE Home Plus plan. Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

Visit our self-setup instructions* for the Wi-Fi Extender.

After you set up the extender, you can use Wi-Fi Health Check to optimize your Wi-Fi connections.

*Router models vary. Check compatibility. If necessary, update router firmware.

Whole-Home Wi-Fi is automatically removed from your account if you either:

• Cancel your 5G Home Plus plan or LTE Home Plus plan.
• Change to a home internet plan that doesn't include Whole-Home Wi-Fi.

Important: If Whole-Home Wi-Fi is removed from your account for any reason, you must return the Verizon-owned Wi-Fi extender (model CE1000A) or you'll be charged a $175 unreturned equipment fee.

Here's how you can get help with Verizon Whole-Home Wi-Fi:

• Router help - Identify which 5G Home Internet router you have. Then choose the router on our Device Troubleshooting page. Follow the prompts for help with your issue.
• Extender (model CE1000A) help: start at the support page for the router.
• Learn how to use Wi-Fi Health Check in the My Verizon app.
• Learn how to use Wi-Fi Signal Analyzer in the My Verizon app.