Fios Auto Pay sign up and discount FAQs

To set up Auto Pay through My Verizon:

• Select Bill > Auto Pay

• Follow the prompts to set your payment method and payment date.

Yes. You should continue to make payments until your first Auto Pay payment is taken out of your account.

You can opt out of Auto Pay at any time by visiting My Verizon. Select Bill > Manage Auto Pay.

Yes. You can use the payment method that's most convenient for you.

However, to be eligible for a monthly discount with eligible Fios Home Internet and/or Fios TV plans, you must use a bank account, debit card or Verizon Visa Card¹ for your payment method, along with paper-free billing:

• $10/month discount when you have select Verizon Fios myHome Internet plans or Fios TV plans 
• $20/month discount when you have both

Good to know: If you use the Verizon Visa Card, you can earn 1% in Verizon Dollar rewards on your Verizon purchases.  

Yes, we’ll let you know when we receive your payment, as long as you have an updated email or mobile number listed on your account and are opted in to receive bill notifications.

Visit My Verizon to check your notifications. Choose Account > Edit profile & settings  > Preferences  > Communication preferences > Manage Notifications.

Yes, we’ll let you know that you’ve successfully enrolled by email or text.

You can change your payment method any time in My Verizon.

1. Select Bill > Manage Auto Pay > Manage
2. Follow the prompts to update or add a new payment method.

If you disconnect your monthly Fios service:

• Your Auto Pay continues until outstanding service charges are paid in full
• Any credit or refund will be applied to your payment method.

Yes, you can change your payment date in My Verizon:

1. Select Bill > Manage Auto Pay > Manage
2. Follow the prompts to change your payment date

No, you can't delay or pause Auto Pay once you’re enrolled. However, you can discontinue Auto Pay at any time.