Mobile device and phone trade-in guide

1. Sign in to the My Devices page.
2. Select Upgrade under the device you wish to trade in, or visit the main Trade-in page to view eligible devices.
3. For certain promotions, the device must have been active on any line on your account for the past 60 consecutive days to qualify.

1. Locate the device ID (IMEI/MEID) for the device you are trading in.
   • You can find this in My Verizon > My Devices > Manage Device (listed under Device Information).
2. Answer a few questions about the device's condition to receive an estimated trade-in value.
   • The final value is confirmed after we receive and inspect the device. Devices with zero value can still be recycled.
3. Select a payout method and a trade-in return method (ship by UPS or drop off at a store). You may also use the credit toward a new phone.
4. Review and accept the Device Trade-in Program Terms & Conditions.
5. Tap Complete trade-in.

1. Look for a confirmation email detailing how to prepare, pack, and return your device. (Check your spam folder if necessary.
2. Save this email; it contains a "View status" button to track the process.
3. Remove all personal information from the device before returning.
4. See How do I remove my personal information before I return my device for steps.
5. Return your device to Verizon within 30 days of the submission date.
6. Pack the device securely. Damage during transit may reduce the final value.
7. Use the Store Locator and filter for "Verizon Company Stores". Bring us your device and we'll take care of the rest.

Good to know: For certain promotions, the device must have been active on any line on your account for the past 60 consecutive days to qualify.

For additional information about trading in your device, see the How Do I Trade In My Device FAQs.