Paying your Verizon mobile bill FAQs

Here's how you can pay your mobile bill:

You can add or change your bill payment method on the Payment methods page in My Verizon.

If you can't edit a payment method for security reasons (e.g., a credit card's numbers can't be changed), you can delete the old method and set up a new payment method using the updated information.

Note: If you agreed to the Backup Payment Agreement when you placed your order, you agreed to have us store your credit/debit card information to use in the event your account enters Final Bill Default. This encrypted information can't be viewed or deleted.

Register for My Verizon to pay your bill, manage your plan and more.

Here's where you can pay your Verizon bill in cash:

• Verizon store
• CheckFreePay - Certain locations may also accept debit card payments
• Western Union - Certain locations may also accept debit card payments

Check our Payment locations for more places to pay your Verizon mobile and/or Fios Home Internet bill.

• Confirm open hours before visiting a location.
• Non-Verizon locations may charge a fee up to $3 for accepting your payment.

There's no charge for making payments through My Verizon, at a Verizon store or when you dial #PMT from a mobile phone. However:

• There's a $10 Agent Assistance Fee when you pay by calling Customer Service.
• Non-Verizon payment locations may charge a convenience fee up to $3.
• Check with your bank or card company to see if they charge a fee for processing the transaction.

You can mail payment to Verizon by check or money order. Find your nearest payment mailing address for your ZIP code from the More options link at the bottom of the Contact Us page.

Note: A returned payment fee is charged for a returned check. The fee amount depends on your state:

• $20 in CO, CT, ID, IN, NY, UT
• $25 in AZ, CA, FL, IL, LA, MI, MO, NH, NV, OK, RI, WV
• $30 in all other states

If your account is disconnected you can pay your bill by signing in to My Verizon with your User ID (your mobile number won't work). You can retrieve your User ID if you've forgotten it.

If you can't sign in or if your account is inactive, pay your bill by on our Disconnected Accounts website. Enter your mobile number, last name and ZIP code. You can use this website for 6 months after disconnecting your account. After 6 months, use the Pay My Bill website.

Your payment due date is shown on the first page of your bill. Go to your Bill Overview in My Verizon. Scroll down and click the Bill PDF.

If you're the Account Owner or the Account Manager, you can change your payment due date.

Yes, we send email or text message payment reminders 2 days before your due date if:

• You're registered for My Verizon website or app.
• You haven't enrolled in Auto Pay.

Sign in to My Verizon to manage notifications.

If you just need to change your payment date for the coming month, consider making a payment arrangement instead. Sign in to manage your Payment options.

To change your ongoing monthly payment due date, contact Customer Service or dial *611 from your mobile phone. Keep in mind:

• You must be the Account Owner or an Account Manager.
• Changes can't be made while the current bill is processing (during the 4 days after your billing period ends).
• When you change your payment due date, your billing period changes:
  • To adjust from the old to the new billing period, you may get up to 3 separate bill statements in 45 days.
  • Each bill may include a device payment charge (if applicable) which must be paid. The total number of your device payments doesn't change.

When we process your payment depends on whether it's:

• Scheduled payments - Are debited from your checking account or charged to your credit/debit card on the scheduled payment date.
• One-time payments - Are debited or charged within 24 hours of submitting the payment.

Yes, you can have multiple people each pay part of a Verizon mobile bill. However:

• Auto Pay can only be from one payment source, for the entire bill.
  • If you're getting an Auto Pay and paper-free billing discount, you must use the Auto Pay payment method or the discount won't be applied.
• The Account Owner is ultimately responsible for all charges being paid.

Here are your options for having different people pay a portion of the bill:

1. Each person pays the Account Owner; the Account Owner pays Verizon.
   • To view all charges for each line, the Account Owner and Account Managers can sign in to My Verizon.
   • Account Members can only view charges for their own line.
2. Make the person who needs to pay an Account Manager. Each Account Manager (limit 3 per account) can pay their portion of the bill.
3. Create a sub-account. If you want a relative who lives elsewhere to get a bill for their portion of your Verizon mobile bill, you can put their line on a sub-account. A sub-account is a separate account in your name that has a different mailing address. Contact Customer Service to start a sub account.

Yes. If your bill:

• Is due or past due now or overdue already - You may be able to split your payments. Learn  about payment arrangements.
• Isn't due yet - You can make pay in advance with a credit card or debit card:
  • You can pay up to $500 over the balance due.
  • Using the Verizon Visa Card, you can earn 1% in Verizon Dollar rewards on your Verizon purchases.

If we don't get your payment after the due date you're charged a late fee. The late fee is the greater of the following, if allowed by law in the state of your billing address:

• Up to 5% of the unpaid balance; or:
• A flat $7.

Important: If you can't pay your bill on time, you may be able to set up a payment arrangement to ensure your service stays active until you can pay. Learn more at our Payment Arrangement & Promise to Pay FAQs.