Assign Account Manager FAQs

The Account Owner can add Account Managers to the Verizon wireless account:

• Visit the Account Management page in My Verizon or contact Customer Service after the account has been open for more than 7 days. In My Verizon, fill in the person's name, email address and mobile number. Choose Add Account Manager. We'll send a confirmation message to your mobile device.
• In a Verizon store – Can add any time after the Verizon wireless account is open.

Note: You can have up to 3 Account Managers. An Account Manager must be at least 18 years old. (Exception: An Account Manager can be 19 years old if an Alabama or Nebraska resident.)

Yes. When you add an Account Manager, you can give:

• The Account Manager's name. The Account Manager can then manage the account by calling Customer Service or going to a Verizon store.
  
  Note: The Account Owner must share the Account PIN with the Account Manager so the Account Manager can access Customer Service by phone.
• The Account Manager's name, mobile number and email address. The Account Manager can then access the account through My Verizon as well as Customer Service and in a Verizon store.

If an Account Manager has a mobile number on your account, but can't access the account through My Verizon, the Account Owner can:

1. Remove the Account Manager from the account.
2. Add the Account Manager back to the account and include the Account Manager's mobile number and email address.

Yes. We send the Account Manager a text and email:

• If the Account Manager isn't registered for My Verizon - The text message has a temporary password for sign in to My Verizon.
• If the Account Manager is registered for My Verizon - The text message and email advises of the change. The Account Manager can sign in to My Verizon with his or her existing password.

To remove an Account Manager, go to the Account Management page in My Verizon and click Remove next to the Account Manager's name. We'll send a verification request to you by email or text. Follow the link to confirm the change.

The person who originally opened your account is the Account Owner by default. To change the Account Owner you must contact Customer Service by phone.

Note: There can only be 1 Account Owner per account.